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Unable to activate Modern POS : "Getting visual profiles failed: The web request is malformed and couldn't be processed"

Posted on by 135

I had uninstalled a working Modern POS and was trying to re-install it from scratch. There was no change in the data in HQ, but I sent a full sync-9999 anyway to refresh the store database. I had re-installed the RSSU as well.

Unfortunately, came across a new error during the activation of the MPOS:

"The web request is malformed and couldn't be processed"

pastedimage1595327976587v1.png

Any idea how this can be resolved? No changes were done in the visual profiles settings:

pastedimage1595328346781v2.png

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  • Suggested answer
    RE: Unable to activate Modern POS : "Getting visual profiles failed: The web request is malformed and couldn't be processed"

    Hi Vysakh 

    Good to know that the issue is resolved now, yes, it could be due to the version miss-match but we need to analyze the logs further and understand the root cause.

    we will mark this request as "answered"

    thank you!

    Kind Regards

    Surya

  • Vysakh Profile Picture
    Vysakh 135 on at
    RE: Unable to activate Modern POS : "Getting visual profiles failed: The web request is malformed and couldn't be processed"

    Hi Surya,

    Thanks for your response. Actually, after checking for updates in Commerce Parameters and downloading and installing the latest versions of RSSU and MPOS, the issue did not occur again.

    Still not sure of the root cause behind the error, but it's not present anymore.

  • RE: Unable to activate Modern POS : "Getting visual profiles failed: The web request is malformed and couldn't be processed"

    HI Vysakh 

    Thank you for contacting Microsoft Community.

    We need to see further information from the retail server event viewer logs to better understand this issue.

    Can you please raise a support request so that we can look into this further.

    Thanks and you have a great day ahead!

    Kind Regards

    Surya

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