Queue item chart doesn't find entities

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I have created a custom field in Queue items which contains numeric values. This field is automatically assigned a value between 1 and 10 using a workflow. F.eks. when I create a phone Call With which meets cretain criteria the custom field will be assigned the value 1. Alle this works

The problem is I can't create a chart showing these values? I don't understand why this should be a problem? When I try creating the chart i get a Message at the bottom of the chart window saying that the selection doesn't Return any values. I have no problems seeing the correct Queue items when I see them in the view I created, but once I try to use the same view in the chart window, no data is beeing displayed.

Any ideas of what I might do wrong?

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Aileen Gusni 44,524 on at

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Henrik,

Can you give the screenshot of the error message?

Because I never see that error before, I try the same way it doesnt have any error, btw you use the numeric field, whole number right? And then as axis X or Y?

Thanks.

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Community Member on at

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I posted a screenshot now. What the highlighted text says is: A chart can not be displayed because the view- or filterconditions does not return any entities".

Yes, I use whole number for the custom field.

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TonyN 695 on at

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I'm having the same issue. Our client had an administrator dashboard set up to track the count of queue items by a group of specific queues. After upgrading to 2015 the default sub-view changed to "Queues I'm a member of" instead of "all queues". The Queue Item view gives me the records I want, but the sub-view filter eliminates them. Is there any way to default this to "All Queues" for the chart?

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Dave Carter on at

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I am having the same issue.

When I build the chart it is defaulting to queues im a member of, rather than all queues.

I need it to show the All queues All items view.

I tried exporting and looking at the XML, however I do not see anything in the XML that would be something I can change to force ti show all queues in the chart.

Does anyone know how to edit the XML to fix this?

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Dave Carter on at

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I have found a resolution to this issue if you are willing are able to overwrite the OOB chart Cases by Queues.

Cases by Queues does default to the 'All Queues' view.

In my case, I needed to simply show the same chart in a side bar chart, rather than pie, and also needed to be able to drill down into it.

First I created the chart that I wanted to display by using the OOB chart creator. I exported that chart, and made a couple of tweaks to its XML that I needed(that's irreleveant thought).

So I then went to my dashboard and popped it out to view the records used to create the OOB chart Cases by Queues on my dashboard. This allowed my to change charts Im using with the All Items view and All Queues view. Once I change the chart im viewing the data with to the chart I created earlier(the one I need to use in place of the OOB cases by queues chart) I can then export the chart again.

Now this exported chart is the one I want to import and overwrite the OOB Cases by Queues chart with.

The key to doing this is making sure the visualization ID is the same as the OOB chart.

SO, I exported the OOB Cases by Queues chart

copied its visualization id

<visualizationid>{475E6F02-32AE-4081-8CB8-E3E24A9FBC0F}</visualizationid>

into my exported chart I want to overwrite it with.

When I now attempt to import this chart I want to keep CRM prompts me it may be a duplicate and asks if I want to replace or keep both.

You choose 'replace', and the OOB chart is now overwritten with my chart's XML, but is using the same Visualization ID that the original Cases by Queues chart was using. CRM treats this visualization id different, it is seems to be hard coded in CRM somehow that this visualization ID will default to ALL Queues for its subview, however any other charts you try to create that are not using this visualization id will default to Queues im a member of.

This seemed to be my only option in figuring this out.

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