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Microsoft Dynamics CRM (Archived)

Issues Using Dynamics Outlook Client 2016 with Citrix Xendesktop 7.15

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Does anybody have a definitive method for setting up Xendesktop 7.15 to work with the Outlook CRM 2016 client or is this just an impossible setup. The following is the verbiage from the client who is trying to set it up themselves. 

We are using Xendesktop 7.15 to publish a standard desktop to all of our users. Users are not able to make any changes to the desktop they login to. Their files and profiles are provisioned via Citrix to their desktop once they login. If they try to make any changes and succeed, the next time they login it will be gone, as the VMs do not store any changes.

 

Not all of the users will be using the CRM add-in for Outlook. So I decided to publish a version of outlook with the CRM add-in via Xenapp 7.15. This outlook they are accessing is being provisioned via our 2 Citrix APP servers. To our users it appears as if the application is on the desktop but when they launch it, they are essentially just running the application from the Citrix APP servers.

 

The issue I have with the steps that are given by Microsoft is that users will need to make registry changes every time they login. The HKCU is not static for them. It is grabbed from the master image I update. This goes back to not wanting to make a change to my entire organization in order to satisfy 8-10 users.  In addition, the load time of this application via XenApp is approximately 1~2 minutes because of some initializing connection with Dynamics online.

 

My initial thoughts are that this add-in should be installed to the master image but I have not been able to find a way to suppress the dynamics prompt users get once they login. In addition, it appears every time they launch outlook. I would not have a problem with this add-in sitting on the master image if we found a way to suppress this prompt;

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: Issues Using Dynamics Outlook Client 2016 with Citrix Xendesktop 7.15

    Hi HBH,

    This article explains how to install Microsoft Dynamics 365 for Outlook for desktop virtualization. Microsoft will support Citrix XenApp 6.5 and 7.0 -7.6 with session virtualization for Microsoft Dynamics 365 for Outlook on a single XenApp instance.

  • HBH Profile Picture
    HBH 160 on at
    RE: Issues Using Dynamics Outlook Client 2016 with Citrix Xendesktop 7.15

    This unfortunately does not layout how the local CRM Outlook client would need to be configured.

  • HBH Profile Picture
    HBH 160 on at
    RE: Issues Using Dynamics Outlook Client 2016 with Citrix Xendesktop 7.15

    Need to know if anybody has any information around suppressing the user prompts if this is setup on the master image. 

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: Issues Using Dynamics Outlook Client 2016 with Citrix Xendesktop 7.15

    Hi HBH,

    You might find an answer to your question in the Deployment Guide for Microsoft Office 365 for Citrix XenApp and XenDesktop 7.x.

  • Ummacrm Profile Picture
    Ummacrm 270 on at
    RE: Issues Using Dynamics Outlook Client 2016 with Citrix Xendesktop 7.15

    This is rough.  We have stabalized clients in the past via Citrix (amongst other simliar software) but it took many many hours of testing and remediation, considering the time invested from both Customer and Consultant it may be worth looking for alternate solutions such as the Dynamics 365 app which can be utilized via OWA.  I'm not saying it isn't possible, but even when we've stabalized and tried all sorts of crazy workarounds on both the dev and infra side of this problem, we would get calls after a few months with a new issue due to an update in Citrix land, or MS land, or CRM land.  I know this isn't the most helpful post, I just want to say I feel your pain.

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