Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / SO Pre Payment -multip...
Small and medium business | Business Central, N...
Answered

SO Pre Payment -multiple - can we cancel / credit one of

(0) ShareShare
ReportReport
Posted on by KHayston 76
Hi
 
we had a customer who placed an order and paid in full - easy: prepayment & receipt payment against invoice.
 
Then same customer added to the order - multiple times which resulted in 3 further pre-payment invoices.
 
Now same customer has changed his mind and cancelled 2 of the additions = 2 invoices.
 
I have tried crediting but am getting following error message:
 
 
My questions:
a) how do I fix this. I understand it is a rounding error due to the multiple pre-payment invoices but it won't let me fix the problem.
b) can I actually - after a) - credit only one of the pre-payment invoices or do I need to credit the lot and re-post?
 
Thank you for your help
 
Katarina
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
  • KHayston Profile Picture
    KHayston 76 on at
    SO Pre Payment -multiple - can we cancel / credit one of
    Hi Shauna
     
    thank you for your reply. Instead of creating a credit memo we adjusted the price of one of the service items (non inventory) by 1 cent and then credited the pre-payment.
     
    And yes, testing has shown that ALL pre-payment invoices will be cancelled. We have not been able to credit an individual one.
     
    Regards
     
    Katarina
  • Verified answer
    Shauna Langley Profile Picture
    Shauna Langley 705 Super User 2024 Season 2 on at
    SO Pre Payment -multiple - can we cancel / credit one of
    Hi,
     
    Are you able to re-open the order and adjust the line amount by 1p?  Then I think you should be able to use the following action which will cancel all 3 of the prepayment invoices and you then need to start by re-posting the prepayment again.
     
     
    I wasn't able to get that specific area but hopefully that helps, I would preview the cr memo posting first to make sure the prepayments are going to be removed completely.
     
    Hope that helps,
    Shauna

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,642 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,371 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans