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SO Pre Payment -multiple - can we cancel / credit one of

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Posted on by KHayston 76
Hi
 
we had a customer who placed an order and paid in full - easy: prepayment & receipt payment against invoice.
 
Then same customer added to the order - multiple times which resulted in 3 further pre-payment invoices.
 
Now same customer has changed his mind and cancelled 2 of the additions = 2 invoices.
 
I have tried crediting but am getting following error message:
 
 
My questions:
a) how do I fix this. I understand it is a rounding error due to the multiple pre-payment invoices but it won't let me fix the problem.
b) can I actually - after a) - credit only one of the pre-payment invoices or do I need to credit the lot and re-post?
 
Thank you for your help
 
Katarina
Categories:
Financial Management
Sales
  • KHayston Profile Picture
    KHayston 76 on at
    SO Pre Payment -multiple - can we cancel / credit one of
    Hi Shauna
     
    thank you for your reply. Instead of creating a credit memo we adjusted the price of one of the service items (non inventory) by 1 cent and then credited the pre-payment.
     
    And yes, testing has shown that ALL pre-payment invoices will be cancelled. We have not been able to credit an individual one.
     
    Regards
     
    Katarina
  • Verified answer
    Shauna Langley Profile Picture
    Shauna Langley 612 Super User 2024 Season 2 on at
    SO Pre Payment -multiple - can we cancel / credit one of
    Hi,
     
    Are you able to re-open the order and adjust the line amount by 1p?  Then I think you should be able to use the following action which will cancel all 3 of the prepayment invoices and you then need to start by re-posting the prepayment again.
     
     
    I wasn't able to get that specific area but hopefully that helps, I would preview the cr memo posting first to make sure the prepayments are going to be removed completely.
     
    Hope that helps,
    Shauna

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