We have various customer journeys setup in Marketing App which are running continuously, but when i looked into insight - > Interactions, Email Opened for same customer displayed multiple time even though its opened once.
Besides Leo's suggestion to identify precise timestamp of email opens to confirm that they are indeed distinct,
- you may also check if your are having some glitches on the recipient side that is yielding multiple opens?
- one easy way to check this is to review the insights for the email being used - if #opens is substantially higher than #unique opens
Hi Sandeep,
Could you share what your Marketing App version is?
Mine is 9.1.0000.8031.
Your contact might had opened his/her marketing email for several times in a minute.
And there is a interface in Marketing developer guide which could give us details of each click for specific contact, you will see Timestamp are actually different for every retrieved records.
Below is my retrieving code:
var url = "https://org.crm.dynamics.com/api/data/v9.0/msdyncrm_LoadInteractionsPublic";
var data = {
"InteractionType": "EmailOpened",
"ContactId": "ec595a43-a3d2-e911-a825-000d3a3b10ec"
};
var req = new XMLHttpRequest();
req.open("POST", url, false);
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Prefer", "odata.include-annotations=*");
req.send(JSON.stringify(data));
if (req.readyState === 4) {
if (req.status === 200) {
var results = JSON.parse(req.response)["Data"];
} else {
console.log("err");
}
}
Result for all Timestamps in each interaction for specific contact:
(It seems that the Timezone for retrieving action is different from system time zone or customer journey time zone, but you could try open Email once for test, and there shall be just one record generated.)
Hope it helps.
Best Regards,
Leo
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