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Hello
I am new to 365 guides and am trying to set it up. I have managed licenses, made en envirement and am ready, but one thing stops me. When I log into 365 guides on my computer, I need to enter the e-mail/user, press next and then select the envirement I want to use. But my envirement does not show up, only some other envirements that others have created before, which I do not want to select. I read someplace that only a couple of envirements show up here, and are prioritized by their location ++. But all the envirements have the same location, and I do not want to delete the other ones. Any idea how I can make my envirement appear in the opption?
I get the prompt: "Choose instance" and that's where I can't find the correct option :)
First thought, make sure your user account has Basic User in addition to the applicable Guides role.
I would also confirm that your account can access the environment URL. This is shown on the Analyze tab of the Guides PC app - but obviously that won't help if you can't see the environment in the first place. You can get the environment URL through the Power Platform Admin Center (PPAC). Log into PPAC, select your environment, and look for the Environment URL under Details.
Thank you for your advice :)
I do not think I have set up my envirement correctly, becuase I do not have the same information in my envirement, that the other envirements have. It does not show any Envirement URL or anything. Any idea what I have done wrong?
Also, what is the "Guides Role"? Where can I change this?
Definitely open a support incident to make sure everything got provisioned correctly. You should be able to do this through the Power Platform Admin Center (the link I sent before). On the left-hand side you should see an option called Help + Support. If you don't see the option, do this:
Go to dynamics.microsoft.com/.../.
Under Customer Engagement help + support, select GET SUPPORT.
Find a phone number.
CSS will be able to track down the issue. Let me know if you have any troubles getting the support incident opened.
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