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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Adding a phone call to...
Microsoft Dynamics CRM (Archived)

Adding a phone call to Opportunity - Access is denied.

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Posted on by Community Member

Hi All,

We have a USER1 who can’t add a phone call (Contact) to the opportunity.

The owner of the opportunity is located in the same BU as this user.

 

We created a new TEST account with the same BU and Security Roles ( Security Role 1 and  Security Role 2)  as for USER1’s account.

This test account is ABLE to add a phone call to this opportunity.

 

USER1 is using Windows 10 with the supported by CRM set of browsers, cleared the local cache, reset settings but without a positive result. Using another computer – no go neither.

 

Error when adding a phone call (Access is denied):

 

Access Is Denied: How to Identify and Fix a Security Role Issue

 

The log file of this error (“Contact”, “Append to” are mentioned as a cause):

 

 =============================================

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: a65c23f0-2a2b-e711-80fd-5065f38b0571, OwnerId: 9ce6b0a9-6814-e711-80fb-5065f38bf4c1,  OwnerIdType: 8 and CallingUser: 9d2e84a3-6814-e711-80fb-5065f38bf4c1. ObjectTypeCode: 2, objectBusinessUnitId: e6c6dc63-e8ef-e611-80f7-5065f38bd451, AccessRights: AppendToAccess Detail:

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

  <ActivityId>237b5895-23b2-427a-ab74-d3d438b44407</ActivityId>

  <ErrorCode>-2147187962</ErrorCode>

  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />

  <Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: a65c23f0-2a2b-e711-80fd-5065f38b0571, OwnerId: 9ce6b0a9-6814-e711-80fb-5065f38bf4c1,  OwnerIdType: 8 and CallingUser: 9d2e84a3-6814-e711-80fb-5065f38bf4c1. ObjectTypeCode: 2, objectBusinessUnitId: e6c6dc63-e8ef-e611-80f7-5065f38bd451, AccessRights: AppendToAccess </Message>

  <Timestamp>2017-06-07T13:50:18.1633318Z</Timestamp>

  <ExceptionRetriable>false</ExceptionRetriable>

  <ExceptionSource i:nil="true" />

  <InnerFault i:nil="true" />

  <OriginalException i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>

 ===========================================

  Security Roles:

 Security Role 1

Sec_5F00_Role1.jpg 

Sec_5F00_Role1_5F00_1.jpg

 Sec_5F00_Role1_5F00_2.jpg

 

Security Role 2 (All = "None selected")

 Sec_5F00_Role2.jpg

 

 

What's wrong in this particular situation? Please help to identify the root of the problem.

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Vilas,

    yes, exactly! - "because the owner of the contact or opportunity may be from different BU which is not at same level"

  • mvilas02 Profile Picture
    mvilas02 356 on at
    RE: Adding a phone call to Opportunity - Access is denied.

    did you tried to add the exact same contact to opportunity by both users ? it may be because the owner of the contact or opportunity may be from different BU which is not at same level.

    Please check.

  • Community Member Profile Picture
    Community Member on at
    RE: Adding a phone call to Opportunity - Access is denied.

    But the main question: Why before your suggestion a new TEST account with the same BU and Security Roles ( Security Role 1 and  Security Role 2)  as for USER1’s account was ABLE to add a phone call to this opportunity.

    With BU level access to Append and Append To for Contact and Opportunity.

  • Community Member Profile Picture
    Community Member on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Vilas,

    Thanks, it helped - "Try to give Organization level access to Append and Append To for Contact and Opportunity "!

  • Community Member Profile Picture
    Community Member on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Hi Vilas,

    Yes, granted, waiting for the user's feedback.

    Strange why BU level isn't enough ....

  • Verified answer
    mvilas02 Profile Picture
    mvilas02 356 on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Try to give Organization level access to Append and Append To for Contact and Opportunity both , i am sure its access issue.

    /Vilas

  • Community Member Profile Picture
    Community Member on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Abed,

    Your suggestion didn't help (, the same error:

    =======================================================

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: a65c23f0-2a2b-e711-80fd-5065f38b0571, OwnerId: 9ce6b0a9-6814-e711-80fb-5065f38bf4c1,  OwnerIdType: 8 and CallingUser: 9d2e84a3-6814-e711-80fb-5065f38bf4c1. ObjectTypeCode: 2, objectBusinessUnitId: e6c6dc63-e8ef-e611-80f7-5065f38bd451, AccessRights: AppendToAccess Detail:
    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
      <ActivityId>34511274-7320-4c41-911f-298278901bc7</ActivityId>
      <ErrorCode>-2147187962</ErrorCode>
      <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
      <Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: a65c23f0-2a2b-e711-80fd-5065f38b0571, OwnerId: 9ce6b0a9-6814-e711-80fb-5065f38bf4c1,  OwnerIdType: 8 and CallingUser: 9d2e84a3-6814-e711-80fb-5065f38bf4c1. ObjectTypeCode: 2, objectBusinessUnitId: e6c6dc63-e8ef-e611-80f7-5065f38bd451, AccessRights: AppendToAccess </Message>
      <Timestamp>2017-08-01T06:51:34.1201978Z</Timestamp>
      <ExceptionRetriable>false</ExceptionRetriable>
      <ExceptionSource i:nil="true" />
      <InnerFault i:nil="true" />
      <OriginalException i:nil="true" />
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    ==============================================

    Tried adding an Appointment to the Opportunity, there is another error:

    ==============================================

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #10F7207EDetail:
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ActivityId>e9520724-7372-4bac-be4d-16c7157dc4d5</ActivityId>
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #10F7207E</Message>
      <Timestamp>2017-08-01T09:05:49.6289525Z</Timestamp>
      <ExceptionRetriable>false</ExceptionRetriable>
      <ExceptionSource i:nil="true" />
      <InnerFault>
        <ActivityId>e9520724-7372-4bac-be4d-16c7157dc4d5</ActivityId>
        <ErrorCode>-2147187962</ErrorCode>
        <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
        <Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: a65c23f0-2a2b-e711-80fd-5065f38b0571, OwnerId: 9d2e84a3-6814-e711-80fb-5065f38bf4c1,  OwnerIdType: 8 and CallingUser: 9d2e84a3-6814-e711-80fb-5065f38bf4c1. ObjectTypeCode: 2, objectBusinessUnitId: e6c6dc63-e8ef-e611-80f7-5065f38bd451, AccessRights: ReadAccess </Message>
        <Timestamp>2017-08-01T09:05:49.6289525Z</Timestamp>
        <ExceptionRetriable>false</ExceptionRetriable>
        <ExceptionSource i:nil="true" />
        <InnerFault i:nil="true" />
        <OriginalException i:nil="true" />
        <TraceText i:nil="true" />
      </InnerFault>
      <OriginalException i:nil="true" />
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    ==============================================

  • Community Member Profile Picture
    Community Member on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Thanks!

    Will try this when the user is logged out.

  • Abed Haniyah Profile Picture
    Abed Haniyah 4,285 on at
    RE: Adding a phone call to Opportunity - Access is denied.

    It's not harmful, also you can take a backup before the refreshing to be in safe side :)

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: Adding a phone call to Opportunity - Access is denied.

    Hi Oleg,

     is that contact in the same BU as USER1? (is it owned by a user in the same BU?)

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