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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email to Case - Defaul...
Microsoft Dynamics CRM (Archived)

Email to Case - Default Responsible Contact

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Posted on by Community Member Microsoft Employee

I've inherited the support of an onsite CRM 2013 system, and the previous dev person had implemented an Email to Case system, which works fine. However, now the department wants me to change the Responsible Contact field entry as it's defaulting to ex staff member at the moment, and I can't find out where I need to go to change this.

Can someone please point me in the right direct

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Email to Case - Default Responsible Contact

    Jason,

    Does it convert email to cases automatically on receive? If yes - then you should look for Workflow or Plugin that handle creation of email.

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