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Posted on by BU-30041331-0

Hi Community,

Do you know how to fix the locked Account for Dynamic 365 Community?

I am trying to access with my work account but since the last Friday i could not it.

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Dynamics 365 Business Central

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Martin Dráb 237,803 Most Valuable Professional on at

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Please use Resources > Community support to report such issues.

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Rishabh Kanaskar 6,148 on at

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Hi,

If your D365 Community account is locked, it’s typically due to failed login attempts or security policies.

Steps to resolve:

> Try resetting your password via the Microsoft account login page.

> Clear browser cache or try a private/incognito session.

> If the account is managed by your organization, contact your IT/Admin to unlock it in Azure AD.

> If it’s a personal Microsoft account, use the Microsoft support recovery page: https://account.live.com/acsr.

Microsoft support handles account unlocks; there’s no direct way within the Community portal to unlock it yourself.

Thanks

Rishabh

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Nimsara Jayathilaka. 4,836 on at

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Hi

If it’s your personal Microsoft account, reset the password. If it’s a work account, only your admin can unlock it.

Wait & Retry – Sometimes accounts unlock automatically after a cooldown period (e.g., 15–30 minutes if caused by failed login attempts).

Reset Password – Go to Microsoft password reset and change your password.

Contact IT Admin – If this is a work account, your organization’s Azure AD/Office 365 admin must unlock it via Microsoft 365 Admin Center → Users → Active users → Reset password / Unlock account.

Check MFA / Security Alerts – If Microsoft flagged unusual activity, you may need to re-verify via SMS/email authenticator.

Raise a Support Ticket – If it persists, log a ticket with Microsoft support or your company’s IT helpdesk

Thanks

Nimsara

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YUN ZHU 95,331 Super User 2025 Season 2 on at

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Hi, if you are in a hurry, you can try contacting Bret directly.

https://www.linkedin.com/in/bret-fraser/

Thanks.

ZHU

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Sahan Hasitha 2,674 on at

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hi

· Confirm the exact error message / status
E.g. “user account is currently locked. Please try again later” — this is often what people report on the Dynamics community forums.
Also check whether you can at least log into other Microsoft services (like Outlook, Microsoft 365 portal) using that same work account. If those are failing too, the problem may be at the Microsoft/organization level (Azure, Entra ID, etc.).
· Clear browser cache / try different browser / incognito mode
Sometimes stale tokens or cookies cause login loops or “locked” behavior. This is a common troubleshooting step suggested by Microsoft support in related community-login issues.
· Check account / alias / password change

Sometimes adding an alias (alternate email) to your Microsoft account helps you log in if the primary is having issues.

Try resetting your password (if the system allows).

After password change, try logging in again.

· Check Azure / Entra / your organization IT settings
Because this is your work account, locks might be controlled by your organization’s IT or identity provider (Azure AD / Microsoft Entra).

Ask your IT / admin team to check if your account is disabled, blocked, or restricted.

Ensure that your user is in any required security groups for Dynamics 365 / community access.

If your organization uses conditional access or login restrictions (e.g. IP restrictions, MFA issues), those might interfere.

· Contact the Dynamics 365 Community Support
On community forums, some users report that the only way to get it unlocked is to reach out to community support.
For example, there is a link cited: aka.ms/D365CommunitySupport that community users are told to use when their community accounts are locked.
Also, you can submit a support request through Microsoft or through Microsoft Learn / Microsoft support channels.
· Wait / automatic unlock
Sometimes the lock is temporary (due to repeated failed sign-in attempts) and auto-resets after some time. But if it’s persisted for multiple days already, it may not auto-unlock. Several users report being locked for a long time.

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Jeffrey Bulanadi 8,760 on at

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Hi,

Account lockouts on the Dynamics 365 Community portal can be frustrating, especially when they persist across multiple days and affect work access.

If you're seeing the “user account is currently locked” message, the best path forward is to submit a help request directly to the Dynamics 365 Community support team. This ensures your issue is reviewed by the right department and avoids delays caused by generic troubleshooting.

Here’s what you can do:

Visit the official support form at aka.ms/D365CommunitySupport

Choose the appropriate category (e.g., login issue, account access)

Provide your work account email and a brief description of the error

Submit the request and wait for confirmation, most cases are reviewed within 1–2 business days

If your account is tied to a Microsoft Entra ID (formerly Azure AD), you may also want to check with your organization’s admin to confirm there are no conditional access policies or lockout thresholds affecting your login.

Helpful Reference
Submit a Dynamics 365 Community support request
Microsoft Learn: Account lockout troubleshooting
Microsoft Q&A: Locked account resolution steps
Community login issues – Dynamics thread
Microsoft Dynamics 365 contact center

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

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Sumit Singh 10,079 on at

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Hi,

I hope that the issue has been resolved or an alternative solution has been found, given that considerable time has passed since it was initially raised in August 2024.

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