How do I pull bounces, suppressions, opens, unsubscribes?

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Posted on 5 Dec 2019 21:02:46 by bbruck

I was recently tasked with pulling a variety of statistics / email performances from Dynamics / Click Dimensions. The support team hasn't been super helpful. Does anybody on here have instructions?

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Stephani on 06 Dec 2019 at 16:47:50

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RE: How do I pull bounces, suppressions, opens, unsubscribes?

Bbruck -

1. Are you asking about Click Dimensions and NOT D365 Marketing? If so, this is a D365 Marketing forum so not sure about responses

2. Are you asking about custom reporting vs. standard out-of-box reporting? CD provides stats in several different places. For example - email stats:

Navigation paths:

Sent Email Send Record - ClickDimensions > Messaging > Sent

Global View - ClickDimensions > Messaging > Sent Emails

Individual Lead, Contact, or Account Record - Lead/Contact/Account record > Related Records Menu > Sent EmailsOR Lead/Contact/Account record - ClickDimensions Form > Related Records Menu > Profile

Associated CRM Campaign - Campaign record > Related Records Menu > Sent Emails
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Chris J on 06 Dec 2019 at 05:26:05

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RE: How do I pull bounces, suppressions, opens, unsubscribes?

May I know you are using Click Dimension or Dynamics Marketing? If Dynamics Marketing, you can try to use Power BI with Azure Blob docs.microsoft.com/.../custom-analytics. But this is preview feature, Microsoft doesn't provide support for it. If Click Dimension, then I don't know. :(