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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How do I pull bounces,...
Customer experience | Sales, Customer Insights,...
Answered

How do I pull bounces, suppressions, opens, unsubscribes?

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Posted on by bbruck 5

I was recently tasked with pulling a variety of statistics / email performances from Dynamics / Click Dimensions.  The support team hasn't been super helpful. Does anybody on here have instructions? 

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  • Verified answer
    Chris J Profile Picture
    Chris J Microsoft Employee on at

    May I know you are using Click Dimension or Dynamics Marketing? If Dynamics Marketing, you can try to use Power BI with Azure Blob docs.microsoft.com/.../custom-analytics. But this is preview feature, Microsoft doesn't provide support for it. If Click Dimension, then I don't know. :(

  • Suggested answer
    Stephani Profile Picture
    Stephani on at

    Bbruck -

    1. Are you asking about Click Dimensions and NOT D365 Marketing?  If so, this is a D365 Marketing forum so not sure about responses

    2. Are you asking about custom reporting vs. standard out-of-box reporting?  CD provides stats in several different places.  For example - email stats:

    Navigation paths:

    Sent Email Send Record - ClickDimensions > Messaging > Sent

    Global View - ClickDimensions > Messaging > Sent Emails

    Individual Lead, Contact, or Account Record - Lead/Contact/Account record > Related Records Menu > Sent EmailsOR Lead/Contact/Account record - ClickDimensions Form > Related Records Menu > Profile

    Associated CRM Campaign - Campaign record > Related Records Menu > Sent Emails

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