Error onload of Knowledge Search

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Posted on by Community member

Hi All,

I am getting follow error messages while I click on Knowlege Search on customer service hub app. Can anyone help me understand why I am getting this error.

1.Error /Resource not found for the segment 'msdyn_RetrieveSearchProviders'./

after I click ok or close this another pop up appears

2. Error /Resource not found for the segment 'msdyn_RetrieveKnowledgeSearchModifiers'./

Thanks in advance!

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Answers (1)

Community member 6 on at

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Error onload of Knowledge Search

Thanks Leah Ju.

It is working now.
Verified answer

Leah Ju Microsoft Employee on at

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Error onload of Knowledge Search

Hi Partner,

It is possible that some of the processes involved are not activated, please check:

Go to Settings > Process > All Process, find these following actions:

Get Knowledge personalization Filters
Get Knowledge search filters
Get Knowledge search modifiers
Get search providers for federated search feature

Make sure that the status of these actions are 'Activated'

If not, you can select them and click 'Active' button to enable them.

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah
Community member 6 on at

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Error onload of Knowledge Search

There is no more information on details. I am not using any external source. I have just installed Customer Service and haven't done anything on this.

Thanks,
Expiscornovus 55 on at

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Error onload of Knowledge Search

Can you click on the Show Details button and share whatever is listed under that button. This might help with the troubleshooting.

Btw, are you using any external source in that search?

https://learn.microsoft.com/en-us/dynamics365/customer-service/set-up-search-providers?tabs=customerserviceadmincenter