Hi Leah,
Thank you for responding. I appreciate your effort. Also, thank you for sending your version.
This morning, I worked through the problem with another person on our account with the below results. Based on our experience and your version number, she's putting in a ticket to upgrade our account to the newest version. Hopefully, this will fix the problem.
However, the process to insert a link has changed in the past 30 days. The box popping up is different. Maybe something happened when this was implemented.
To answer your questions:
• yes this happened to another person who uses our account when she was in Edge. It didn't happen to her in Chrome.
• I'm working in Edge
• my version is behind yours
• still occurs after I cleared cache
• yes happens with other links
• this email was created from a template
• still occurs in other templates
Cheers
