Send outgoing mails, without a mailbox

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Posted on by Community Member Microsoft Employee

Hi all,

I'm pretty new to D365 and I've spent a while searching high and about. I haven't found my answer yet, so here I am :)

I've been able to set-up mailboxes incoming/outgoing, for our users. I've also been able to set up a queue to capture incoming mails and create new cases for them.

What I can't figure out, is how to set-up the following:

We have several workflows that doe simple checks and send an email if something happens. Eg.: When an account changes relationship type from A to B, someone is getting a notification by e-mail.

The sender in this case, should be a simple no-reply kind of address that doesn't have a mailbox, is used internally only and process any incoming mails.

How can I achieve this? The only way I see this possible, is by creating a user in O365, assign both a D365 ànd a O365 license. I don't want to waste both of those licenses just to have a no-reply sender.

Is there any other way I can achieve this?

Thank you.

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Answers (2)

Community Member Microsoft Employee on at

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RE: Send outgoing mails, without a mailbox

Hey Franceso, thanks for your answer.

The organisation prefers not to use outside e-mail addresses and they would also want to avoid buying a single license for two products, just to be able to send mails.

I suppose this has become more or licensing question, than a technical question :)

I guess there's no way around it, than to assign a license.
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Community Member Microsoft Employee on at

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RE: Send outgoing mails, without a mailbox

Hi IanJuv ,

today online crm could send and receive email only using a O365, GMail o Yahoo account.

If you have a few mail accounts, you could use a gmail/yahoo account with forwards to receive/send emails.

Otherwise, if you have some time to invest, you could develop a service or task which could act as broker, reading your mail and writing email entities, read new email entities and send it through you email account.

Hope it helps.

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Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
Community Member Microsoft Employee on at

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RE: Send outgoing mails, without a mailbox

Hi Rawish,

Thanks for getting back to me.

So this essentially means that I will have to create a user in O365, make sure there's a mailbox for it ànd assign a D365 license, right?
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Rawish Kumar 13,756 on at

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RE: Send outgoing mails, without a mailbox

if you have this no-reply kind of emailbox in exchange you can configure that as a queue and send email from that in your workflow.

i dont think it is possible to achieve this untill unless mailbox is not an actual mailbox.