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[Error] Customer C99990 already has a Contact Business Relation with Contact CT026858.

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Posted on by Inkey Solutions

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Hi,

We tried to integrate between business central and D365 Sales, But we get the Integration synchronization error and because of this error, we could not sync all the records in the business central. The Error is Customer C99990 already has a Contact Business Relation with Contact CT026858.

Can anyone please provide a solution for this?

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Nitin Verma 21,708 Moderator on at

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Hi Inkey Solutions ,

Try to remove the contact no. from the customer card, and then try again.

Thanks.

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Inkey Solutions 2,100 on at

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Hi Nitin Verma,

Here is the customer card of customer no C99990.

Can you please elaborate that how we can remove contact no from here?

and you can see below is the contact card of this customer

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Nitin Verma 21,708 Moderator on at

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Can you please delete that contact card and try again? It seems that its already coupled with Customer card.

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Inkey Solutions 2,100 on at

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You can see in the below screen print, This is contact-dataverse table and in this table, this record can not be coupled yet.

You told us that we have to delete this particular contact from the contact table and try to integrate it again, right?

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Nitin Verma 21,708 Moderator on at

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Hi,

Please follow below steps and Untick field "Sync. Only coupled records" from table mapping.

1. Search "Integration Table Mapping"

2. search the contact row as per below image, and untick the marked field and do the same steps for Customer Row.

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Inkey Solutions 2,100 on at

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Hi, they are both already untick in our integration table mapping page.

So, what can we do further?

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Nitin Verma 21,708 Moderator on at

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Then please try after deleting that contact card

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Inkey Solutions 2,100 on at

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Yes, we tried after deleting that contact card, now we face another error you can see in the below screen print.

Now, what can we do have?

should we delete the customer as well from the customer table and reintegrate again?

could you please share your guidance for the same?

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Nitin Verma 21,708 Moderator on at

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Hi,

Are you creating customer in BC and sending to CE side? Or only creating in CE and getting in BC?

Also please share the screen shot of your Integration Table Mapping page screen shot for the Customer and Contact row.

Thanks.

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Inkey Solutions 2,100 on at

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Hi,

we created only in CE and getting in BC now.

Do you want to show field mapping of the both row?

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