Upgrade from GP v.10 to GP2010 error: : Product 1911 does not support upgrading from version 9.0.24

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Posted on by Jay Johnston

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I have GP build 10.00.1841 with HR build 10.00.1721. I have included the patches for the chk files CLTM, EHW, HRMSS, PIP for v.10.

I install GP2010R2 and the patch "MicrosoftDynamicsGP11-KB2682502-ENU". I know that build 10.00.1841 has no GP2010 Upgrade path, but these are the only errors I am left with:

From uninstall.log on Test Server 2010
Failure encountered ON 5/11/2012 at 9:55:52 AM. Error: Product 1911 does not support upgrading from version 9.0.24.-HRM Solution Series
Failure encountered ON 5/11/2012 at 9:55:52 AM. Error: Product 4522 does not support upgrading from version 9.0.37.-Payroll Integration to Payable
Failure encountered ON 5/11/2012 at 9:55:52 AM. Error: Product 4933 does not support upgrading from version 9.0.13.-Certification Manager
Failure encountered ON 5/11/2012 at 9:55:52 AM. Error: Product 4955 does not support upgrading from version 9.0.84.-Employee Health and Wellness

Can this be fixed?

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Jonathan Fear on at

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Re: Upgrade from GP v.10 to GP2010 error: : Product 1911 does not support upgrading from version 9.0.24

Hi Jay,

If you check the APR000020 you probably will see records for one company back at GP 9. You can upgrade these modules by logging into that company back on GP 10 which will update the version to GP 10 or you can reinstall the modules if those are not used in that company.