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Microsoft Dynamics CRM (Archived)

How can I send and automatic email for Invoice reminder

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Dear all,

When we are sending invoice to our customers, we define in the invoice a due date. Actually when the due date is expired we send to our customers through a specific mail box a first reminder. Then after a certain more delay we send a second reminder. We do this manually actually and we would like to automise this task in an efficient manner.

In order to that our scenario is as follow :

When the invoice is created, then we need to start a background process which will do the following :

- if the invoice due date is passed by 5 days, then we send a first email reminder to the contact person inside the invoice

- The content of the email should list the details of the invoice like : INV Nubmer, list of product, due date

How can I automise this process ?

Step by step guide will help  alot

regards

serge 

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  • Suggested answer
    PS Profile Picture
    23,577 on at
  • Suggested answer
    TheMarkChristie Profile Picture
    10,328 Moderator on at
    RE: How can I send and automatic email for Invoice reminder

    Hi

    You could write some code to do this but why reinvent the wheel?

  • Community Member Profile Picture
    on at
    RE: How can I send and automatic email for Invoice reminder

    is this the only way ? not embeded things in CRM ?

  • Suggested answer
    TheMarkChristie Profile Picture
    10,328 Moderator on at
    RE: How can I send and automatic email for Invoice reminder

    Hi Sergec

    To do this you would need to use Document Core Pack

    www.mscrm-addons.com/.../DocumentsCorePack

  • Community Member Profile Picture
    on at
    RE: How can I send and automatic email for Invoice reminder

    Thanks for your reply.

    Is there a way to generate automatically the invoice PDF and attched it to the email ?

    regards

  • Suggested answer
    PS Profile Picture
    23,577 on at
    RE: How can I send and automatic email for Invoice reminder

    Go to settings>>Processes>>New Process>>Give it a name>>Select entity as 'Invoice'-screenshot below:

    8611.10.PNG

    Set scope to organization and trigger when record is created:

    6545.9.PNG

    Add step:

    Wait until 5 days after due date & send email

    5086.11.PNG

    8611.10.PNG

    2335.12.PNG

    Following blog tells you, how to set property of an email (you can then include invoice no. etc.), only check screenshot 3rd & 4th in this URL:

    http://www.powerobjects.com/2013/03/18/sending-emails-via-on-demand-workflows-in-dynamics-crm/

    Let us know, if you are still facing any issues.

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