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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Activate Retail Cloud ...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Activate Retail Cloud POS - DA1023 - Could not resolve identity

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Posted on by ThuNgo 978

Dear Experts,

I'm trying to active Cloud POS but received the error as below: 

"DA1023 - Could not resolve identity. The Azure AD account is not mapped to an employee in Retail headquarters.

    Application session ID
    521936a3-661c-bdfe-bc7e-3f91c57a99aa"
    pastedimage1638950626448v1.png
    I already associated AAD account on worker page and run 1060 (Staff) job.
    pastedimage1638950659060v2.png
    But the staff job history is no data
    pastedimage1638950709501v3.png
    My version: 10.0.16 (10.0.689.10004)
    Thank in advance,
    Best regards,
    Thu,
    I have the same question (0)
    • Suggested answer
      Shafeeque P. Profile Picture
      Shafeeque P. 6,533 Moderator on at

      Sometimes the error that is shown on the front end could be misleading. Are you using Self Hosted retail scale unit or a cloud-scale unit ? If you are using self-hosted, check retail server event logs for a detailed log. If it is cloud-hosted, please share the error from logs from LCS.

      If you have access to Contoso demo environment, I would recommend  to compare  Commerce Shared Parameters >> Identity provider configuration with yours.

    • ThuNgo Profile Picture
      ThuNgo 978 on at

      Hi,

      Thank you for your reply.

      After checking, i found that this worker is not assign to any store, so:

      1. Assign address book for this worker

      2. Run 1060 (staff)

      pastedimage1639019905223v1.png

      3. Validate devices for activation for this worker: "Pre-Activation validation completed for device BNG-1 and staff 000767. Validation: Passed, Messages: <>"

      4. Active the POS again

      2021_2D00_12_2D00_09_5F00_10_2D00_20_2D00_16.png

      Hope it is help

      Best regards,

      Thu

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