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ReportHi All,
How can i covert Case record to KB article?
Need urgent help.
Thanks
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Hi All,
How can i covert Case record to KB article?
Need urgent help.
Thanks
*This post is locked for comments
Hi,
i'm on CRM 2016 too and before i sent you that links i tried use workflow for create new KB article but i didn't success yet. There are some required fields which it's not possible to fill in.
I can't help you with that JScript but if i find some solution i let you know.
Kind regards,
Alex
How can i use plugin to create kbarticle from case record update. I am using below code but how can i get Subject Id and Article tEmplateId.
Entity entCase = (Entity)context.InputParameters["Target"];
if (entCase.LogicalName != "incident")
return;
if (context.MessageName == "Update")
{
Guid gid = entCase.Id;
if (((OptionSetValue)entCase.Attributes["new_casestatus"]).Value.ToString() == "100000006")
{
getarticleTemplate();
Entity ent = new Entity("kbarticle");
ent["title"] = entCase.Attributes["title"].ToString();
ent["subjectid"] = new EntityReference("subject", subject_Guid);//How to get subject guid?
ent["kbarticletemplateid"] = new EntityReference("kbarticletemplate", articleTemplate.Id);How to get articletemplate guid?
string articlexml = "< articledata >< section id ='0'>< content >< ![CDATA[' + << This is section 1 descriotion > > + ']] ></ content ></ section >< section id ='1'>< content >< ![CDATA[' + < This is section 2 descriotion > + ']] ></ content ></ section >< section id ='2'>< content >< ![CDATA[' + < This is section 3 descriotion > + ']] ></ content ></ section ></ articledata >";
ent.Attributes.Add("articlexml", articlexml);
service.Create(ent);
}
Thanks
Hi All,
Can i create article from case on record update using workflow?
Thanks
I guess in that gues you need to programmatically create the knowledge base article from case. You can refer the below doc which is for V9 but the concept will be similar.
docs.microsoft.com/.../work-knowledge-articles
Hope this helps.
Hi Ravi,
Thanks, but i am using MS CRM 2016 onpremise. How can i use this in MS CRM 2016.
Hi,
What exactly you are looking for? Its a default functionality in the unified interface. Check below screenshot-
Hope this helps.
Any help on this. Is this possible. Its urgent.
Thanks
Hi Alex,
Thanks for reply. I have already checked below links but i am not able to check video.
Thanks
Hi,
you can check this links:
www.lynda.com/.../543997-4.html
www.linkedin.com/.../convert-a-case-to-an-article
Kind regards,
Alex
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