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Hello,
We are using WF in GP 2018 and one of the approvers has 2 different email addresses in our Domain and he is getting double of the PR requests... is there a way to solve this?
Thanks
Rob
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Hi Rob
Go to Microsoft Dynamics GP > tools > setup > company > workflow > workflow maintenance
Select the series that the workflow is in that you need to change the approvers information in.
Expand the workflow type (ex Purchase Order Approval)
Expand the Workflow that is active
Highlight the step that the approver is in that needs to be changed
In the assignment section, is the approver listed more than once?
If yes, use the lookup and then remove one of the email addresses for the user.
If not and only one email address is listed, then check with your IT department to determine if there is an auto forward on the email account that is listed that is automatically sending emails to the other account.
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