Workflow Notifications

(0) Share

Report

Posted on by robmag

Hello,

We are using WF in GP 2018 and one of the approvers has 2 different email addresses in our Domain and he is getting double of the PR requests... is there a way to solve this?

Thanks

Rob

*This post is locked for comments

All responses (1)

Answers (1)

Verified answer

twelvestrikes 3,657 on at

Like (0)

Report

RE: Workflow Notifications

Hi Rob

Go to Microsoft Dynamics GP > tools > setup > company > workflow > workflow maintenance

Select the series that the workflow is in that you need to change the approvers information in.

Expand the workflow type (ex Purchase Order Approval)

Expand the Workflow that is active

Highlight the step that the approver is in that needs to be changed

In the assignment section, is the approver listed more than once?

If yes, use the lookup and then remove one of the email addresses for the user.

If not and only one email address is listed, then check with your IT department to determine if there is an auto forward on the email account that is listed that is automatically sending emails to the other account.