I am a newbie to segmenting, and appreciate all help!
We're planning to use Marketing to set up a Customer Journey for sending out customer satisfaction surveys.
Recipients enter the CJ via a segment, and will receive an email with a link to the survey.
Our targets are contacts who have completed a "Delivery", and the same contact may complete one or more Deliveries.
Now, my problem is I want to ensure that the contact only receive max 1 email during a certain period (60 days), but after that period, they qualify for a new survey, if they complete a new Delivery
(Example: Contact A completes a Delivery on day 1, enters the segment & Customer Journey, and receives an email.
On day 35 they complete a new Delivery, but shall not receive a new email.
Finally, on day 70, the complete a third Delivery, and shall now receive an email again.)
I've played around with Recurrence and Exclusion segments, but am not sure what is the best way to set this up.


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