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Hello,
our customer wants to use for the future the Invoice register and Invoice pool. I have explained the process and it works fine for them. But during the tests someone had mistakenly posted an Invoice register and now it is in the Invoice pool. I am reproducing this case now in our Standarddemo environment. When I try to reverse the voucher from a posted Invoice register I got this message:"Voucher number APIR000038 can't be reversed because it has not been approved. So I am going to the Invoice approval journal and I am picking the corresponding voucher which has to be approved. But what now? Shall I post it in order to approve the voucher and only then I can reverse the Invoice register? Or is it reversed by posting the Invoice approval journal? Can someone please explain to me how that works?
There is also an older thread from 2016 and it shows how it works in AX 2012 Invoice pool, how can I remove an invoice which is visible in the invoice pool? - Microsoft Dynamics AX Forum Community Forum
There it is stated that I have to cancel the voucher and then I have to post it. But if I try to cancel the picked voucher the option cancel is disabled.So what do I have to do here? Can someone explain this process to me please?Best regardsSchewa
Hi,
In the invoice approval journal, you fetch the voucher, then select functions-cancel, which will leave the lines that were posted with the register.
If that is done, post the journal and check the voucher.
Things should be properly reversed.
Best regards,
Ludwig
Thank you Ludwig, it works.
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