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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Quotes Affecting Pipel...
Customer experience | Sales, Customer Insights,...
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Quotes Affecting Pipeline Phase

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Posted on by CG-02011830-0 7
I've followed these steps to create a Sales Stage History entity to track time in stage and what not.
Track Opportunity Sales Stage History – Dynamics 365 Talk
 
The issue is that every time someone creates or modifies a quote it creates a new sales stage history record even though pipeline phase didn't change.
 
Many of the rows show the previous stage and new stage as the same stage eg. Previous Stage: 2-Develop, New Stage: 2-Develop
 
Given that the workflow is built to fire when the pipeline field changes, I find this behavior very odd and I can't find a good remedy.
 
Anyone experience something similar?
 
 
Categories:
Microsoft Dynamics CRM
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  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 3,086 Super User 2026 Season 1 on at
    It sounds to me like something is causing your Pipeline Phase field to be updated multiple times in quick succession. Even if the value of the field is not modified, a workflow or some other action can still trigger the field to read as changed.
     
    Open https://make.powerapps.com and go to your environment and then the Opportunity table. Find the Pipeline Phase field, and click on "Check Dependencies". This should show you any workflows or business rules that are touching that field (plugins or cloud flows are harder to find). In addition, you can check the Audit history of the Opportunity and see if anything is modifying that field in separate save actions.
     
    Finally, if you can't determine why the process is triggering twice, you could add a condition to your workflow creating the new record. Simply do a check to see if the [Previous Stage] and [New Stage] are the same. If they are, cancel the workflow without creating a new row.
     
    If this answer helped, please consider marking as verified.

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