Hi All,
I am currently unable to access cases from entitlement entity's case sub-grid. The system throws contact admin error.
My security role is System Admin and checked relationships as well as views. Everything looks fine.
Any idea what might be wrong?
Thanks,
RB
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Hi
I would first rule out few things before you do further investigation into this issue.
01. Try from different browsers
02. Clear browser cache and try again
03. Try from different machine and also using different accounts
If all of the above yield the same results, please share some screenshots of the cases subgrid and also screenshot of any filter criteria on that view
Thanks
Check if there are any custom code like JavaScript or plugins on the case entity that might be throwing this error.
Hi Charles,
Thank you for your response.
It’s online CRM 365 and yes I have access to cases.
Regards,
RBP
Hello,
Are you able to access the cases from the case entity directly without going from the entitlements?
If it is onpremises environment, check the event viewer for more details or enable the trace on the crm server.
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