Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics GP (Archived)

Serial Missing

(0) ShareShare
ReportReport
Posted on by

To All,

I have an SOP invoice that was entered wrongly and so the return was done.When entering the correct invoice,the serial numbers for the items can not be found from the bins the item are located.

I need urgent help on making the serial to appear when entering the correct invoice.

RomRyan

*This post is locked for comments

  • Suggested answer
    Joshua Page Profile Picture
    Joshua Page on at
    RE: Serial Missing

    Hello Romryan!

    When the return was processed did it go back to on hand or the returned bucket? If they are sitting in the returned bucket you cannot sell them (wont see the serial number as available for sale), and you will want to do a IV transfer to get them available.

    1) Go to Transactions>Inventory>Transfer entry.

    2) Enter the item number.

    3) Enter the quantity that needs to be transferred out of returned.

    4) Enter the from and to site (in this case it will be the same site most likely). If it's the same site it will throw a warning saying "you cannot transfer to the same quantity type at the same site", just ignore the warning since we are about to change that.

    5) Click the quantity type button.

    6) Set the from site quantity type to returned.

    7) Click OK.

    8) Be sure to make any corrections needed to the bin and serial numbers used.

    9) process the transaction.

    Joshua

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,468 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,287 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans