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Serial Missing

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Posted on by Romryan

To All,

I have an SOP invoice that was entered wrongly and so the return was done.When entering the correct invoice,the serial numbers for the items can not be found from the bins the item are located.

I need urgent help on making the serial to appear when entering the correct invoice.

RomRyan

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Joshua Page on at

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RE: Serial Missing

Hello Romryan!

When the return was processed did it go back to on hand or the returned bucket? If they are sitting in the returned bucket you cannot sell them (wont see the serial number as available for sale), and you will want to do a IV transfer to get them available.

1) Go to Transactions>Inventory>Transfer entry.

2) Enter the item number.

3) Enter the quantity that needs to be transferred out of returned.

4) Enter the from and to site (in this case it will be the same site most likely). If it's the same site it will throw a warning saying "you cannot transfer to the same quantity type at the same site", just ignore the warning since we are about to change that.

5) Click the quantity type button.

6) Set the from site quantity type to returned.

7) Click OK.

8) Be sure to make any corrections needed to the bin and serial numbers used.

9) process the transaction.

Joshua