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Small and medium business | Business Central, N...
Suggested Answer

Role center for payable clerk with payables agent

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Posted on by 1,022
With payables agent, when there is a new incoming vendor invoice, there will be a new record in Agent Tasks.
 
I used to open Agent tasks to find the new record.
 
When I use the role centre of Account payable administrator, I found a section with some tiles for Payable Agent.
 
It is found that the role centre only shows the records in E-Document, not the agent tasks.
 
Therefore, if the incoming vendor invoice with the status Review Incoming, I still cannot find it in the role centre.
 
I was trying to change the default criteria on the tile so that it can show the number of unprocessed vendor invoice, but I don't find a way to change it.
 
In this case, the payable clerk cannot know a new incoming vendor invoice from the role centre, the payable clerk will need to go inside Agent tasks and find it.
 
Has anyone have any idea?
 
Thank you!
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  • Suggested answer
    Teagen Boll Profile Picture
    3,386 Super User 2026 Season 1 on at
    The payables agent uses the e-documents page for all of its processing.
     
    But the view you have on your AP administrator dashboard will just have filtered views of the Inbound E-Documents page but it just shows processing status for Readable, Ready for Draft, Processed but I dont believe it shows Unprocessed and Draft Ready processing status documents.
     
    You would have to customize the role center to change the filtered view for those or you could just use the Inbound E-Documents page instead.
     
    Best,
    Teagen Boll
    Social: LinkedIn
  • Suggested answer
    YUN ZHU Profile Picture
    102,476 Super User 2026 Season 1 on at
    Hi, I don't think it's possible to do this without customization. You could create a new cue to manage the tasks of the payable agent.
    Alternatively, you could submit this idea to Microsoft.
    Missing a feature? Post or vote for ideas on: aka.ms/BCIdeas
     
    Thanks.
    ZHU
  • Suggested answer
    OussamaSabbouh Profile Picture
    18,383 Super User 2026 Season 1 on at
    Hello,
    From what you described, this looks like a current product gap/limitation rather than a setup issue. The Payables Agent tiles in the Account Payable Administrator role center are based on E-Document / Payables Agent document status, while Agent Tasks are a separate task list for items needing review/action, so changing the tile filter from the role center is not normally available by personalization. For now, the practical options are: add Agent Tasks as a bookmark/tell-me shortcut for the users, create a custom role center cue/page extension if you need a tile counting “Review incoming” agent tasks, or raise it to Microsoft as product feedback/support because the standard role center does not currently surface those Agent Task records the way you expect.
    Regards,
    Oussama Sabbouh
  • Suggested answer
    Grigorios Mavrogeorgis Profile Picture
    2,801 Super User 2026 Season 1 on at
    Hi,
    the tiles and the Agent Tasks are looking at two different things, that is why the count does not match. The Payables Agent tiles on the role centre are counting E-Documents by their processing state, pending, need attention and so on, while Agent Tasks is the agent's own work list. A vendor invoice sitting at Review Incoming is an agent task state, it has not yet become an E-Document the tile counts, so it shows in Agent Tasks but not in Pending processing.

    So from what I seen the role centre is not really meant to surface the raw agent tasks, those stay in the Agent Tasks page on purpose, the tiles are the after view once the agent moved them along. Changing the tile filter won't help because the record is not in the table the tile reads yet.

    If you want the clerk to see new incoming ones from the home page, better to add a cue or a list part pointed at the E-Documents with that incoming status, rather than fight the agent tile. A small role centre customization with its own tile filtered on the status you care about does it. Are you on BC 28, and is it the Need attention flow you want them to catch, or specifically the brand new arrivals before the agent touches them?
     
    Glad to help - follow up if anything is unclear.  
    ►  If this solved it, marking it verified helps others too.      
    Regards,
    Grigorios Mavrogeorgis
    Business Central Consultant & AL Developer

    Work: Gmsoft Limited
    Blog:  insidebusinesscentral
    LinkedIn: linkedin.com/in/gregorymavrogeorgis

     
  • Gerardo Rentería García Profile Picture
    27,507 Most Valuable Professional on at

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