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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Warranty in POS not wo...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Warranty in POS not working with serial number blank in active column

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Posted on by Rutvik M 192
Hi All,
 
Could someone please help me with the warranty in POS?
 
The warranty pop up on POS does not seem to work if the active column in serial number is blank. Ideally it should work as the item is serialized in sales process and we are also getting pop up to enter serial number but not for warranty.
 
Earlier this used to work. I suspect something changed in 10.0.16. Is this a bug? This is a big concern for us now

pastedimage1616077758503v1.png

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  • Suggested answer
    Jaroslaw Piekarz Profile Picture
    Jaroslaw Piekarz Microsoft Employee on at

    Hello Rutvik,

    I have tested this scenario in base version AX10.0.16 and it works correctly.

    If you configure Tracking dimension group for Serial number with only Active in sales process then it seems to work correctly.

    In POS user is requested to enter Serial number for selected Product and Warranty is set to transaction.

    Please open support ticket and we would analyze it.

  • Rutvik M Profile Picture
    Rutvik M 192 on at

    Hi Jaroslaw,

    Thanks for responding. Microsoft said warranty is working with normal product and variants only. If you add product master or category it will not work and this could be a bug.

  • Jaroslaw Piekarz Profile Picture
    Jaroslaw Piekarz Microsoft Employee on at

    Hello Rutvik,

    Yes, you are right. We have detected it today that Warranty doesn't work for Product with Variants in case when:

    1. Enter only Product Master

    2. Enter Catalog with Product master

    3. Enter Product variant

    pastedimage1616156939468v1.png

    It will work if you enter Product master with Variant in column Product:

    pastedimage1616157056378v2.png

    We will register code defect for it.

  • Rutvik M Profile Picture
    Rutvik M 192 on at

    Thanks Jaroslaw. We can directly add variants so we are not stuck but I must have spent hours on this trying to find out if I was missing some configuration

  • Jaroslaw Piekarz Profile Picture
    Jaroslaw Piekarz Microsoft Employee on at

    Hello Rutvik,

    I would like to inform you that Request for Hot fix was opened for this issue:

    TFS#567802 - Extended Warranty not working for Product masters when entered in Warranty group

    https://fix.lcs.dynamics.com/Issue/Details?bugId=567802

Under review

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