web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Update Organization to...
Customer experience | Sales, Customer Insights,...
Unanswered

Update Organization to CRM 2016 SP1 - Failed with entity not found in MetadataCache error

(0) ShareShare
ReportReport
Posted on by RajeshAchanta_V 5

Hello, 

We are upgrading CRm 2011 database to D365 and the Upgrade of the database from CRM 2015 to CRM 2016 SP1 failed. the 'Import Organization' process succeeded for the database backup, however, the version remained in 8.0. the 'Update' organization step fails with the following error 

The entity with a name = 'msdyn_postruleconfig' was not found in the MetadataCache

Has anyone faced this error before ? Please help

CRM-2016-Upgrade-Error.png

I have the same question (0)
  • edmunch Profile Picture
    edmunch Microsoft Employee on at

    Just to understand, the Server environment was upgraded from 2015 to 2016 SP1 and then you noticed the org was still on the previous build so you performed the 'Update' in the Deployment Manager?

    Unless you had directly imported the organization into a new environment that is on 2016 SP1?

    Have you checked the entity 'msdyn_postruleconfig'?  Was everything published in the org?  Any waiting bulk delete jobs?

  • RajeshAchanta_V Profile Picture
    RajeshAchanta_V 5 on at

    Hello Efrain

    The CRM 2016 SP1 is a different environment. We took the backup of CRM 2015, restored on the CRM 2016 environment and tried the Import Organization step. the Import organization completed successfully. However, the version remained on 8.0.x.x even though the server version is 8.1.x.x

    So the update of Service Pack 1 is failing for the Org. We have tried to do the Update after the import as well, but still the same error.

    There is no entity with this name. we found references in Sitemap for this entity, we removed and published customizaitons. The Update still fails with the same error.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 81 Super User 2026 Season 1

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#3
11manish Profile Picture

11manish 62

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans