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Dynamic 365 Business Central - turns off when trying to open a certain screen

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Posted on by Raine Monteiro 15

When I´m trying to open a certain screen the app out of suddenly turns off, in the event viewer I see this info below but do not know what is really going on, can you help me please (this is an production environment):

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 14.0.36457.0, time stamp: 0xd614efa6
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1049, time stamp: 0x1b835a75
Exception code: 0xe0434352
Fault offset: 0x0000000000043b29
Faulting process id: 0x464c
Faulting application start time: 0x01d6ea8ff13e0e65
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics 365 Business Central\140\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4fe4ab3a-d96b-438a-844c-737d1a4be50b
Faulting package full name:
Faulting package-relative application ID:

Categories:
Administration and Setup
  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

    Marco - Thank  you.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

    Hello,

    The build you showed in the error log is of CU05. We just releases CU20. Best would be to verify if the scenario can still be reproduced in CU20:

    support.microsoft.com/.../cumulative-update-20-for-microsoft-dynamics-365-business-central-april

    If you raise a support request with Microsoft, you will be asked for a repro using CU20 first.

    Thanks.

  • Raine Monteiro Profile Picture
    Raine Monteiro 15 on at
    RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

    Hi Steve, thanks, will do so.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

    Raine,

    You entered this issue on a Dynamics NAV Forum site. You should enter your question on the Business Central site. Here is the link:

    community.dynamics.com/.../dynamics-365-business-central-forum

    Thanks,

    Steve

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