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Dynamic 365 Business Central - turns off when trying to open a certain screen

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Posted on by Raine Monteiro

When I´m trying to open a certain screen the app out of suddenly turns off, in the event viewer I see this info below but do not know what is really going on, can you help me please (this is an production environment):

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 14.0.36457.0, time stamp: 0xd614efa6
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1049, time stamp: 0x1b835a75
Exception code: 0xe0434352
Fault offset: 0x0000000000043b29
Faulting process id: 0x464c
Faulting application start time: 0x01d6ea8ff13e0e65
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics 365 Business Central\140\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4fe4ab3a-d96b-438a-844c-737d1a4be50b
Faulting package full name:
Faulting package-relative application ID:

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Community Member Microsoft Employee on at

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RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

Marco - Thank you.
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Marco Mels on at

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RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

Hello,

The build you showed in the error log is of CU05. We just releases CU20. Best would be to verify if the scenario can still be reproduced in CU20:

support.microsoft.com/.../cumulative-update-20-for-microsoft-dynamics-365-business-central-april

If you raise a support request with Microsoft, you will be asked for a repro using CU20 first.

Thanks.
Raine Monteiro 15 on at

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RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

Hi Steve, thanks, will do so.
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Community Member Microsoft Employee on at

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RE: Dynamic 365 Business Central - turns off when trying to open a certain screen

Raine,

You entered this issue on a Dynamics NAV Forum site. You should enter your question on the Business Central site. Here is the link:

community.dynamics.com/.../dynamics-365-business-central-forum

Thanks,

Steve