Safepay Payee Does Not Match Payroll Check Payee

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Posted on by Community Member Microsoft Employee

We use the Safepay functionality with the payroll system. Our bank is rejecting some checks because the information for the payee in the Safepay file does not fully match the payee on the payroll check. We are seeing that the payroll check prints to name as First name, Middle initial, and Last name and the Safepay file is generating the full first, middle, and last name as it appears on the employee card in the payroll system.

Is there are way to edit the Safepay file configurator and/or the payee name on the check so that the same payee information is produced out of both systems?

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Community Member Microsoft Employee on at

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RE: Safepay Payee Does Not Match Payroll Check Payee

I have seen no solution to this issue. There was a recommendation from our support partner to modify the checks to include the field that is included in the Safepay file.
Community Member Microsoft Employee on at

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RE: Safepay Payee Does Not Match Payroll Check Payee

I am having the same problem. Has anyone figured this out?
Community Member Microsoft Employee on at

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RE: Safepay Payee Does Not Match Payroll Check Payee

No - At present we review the file with the bank and manually allow those checks where the name does not match the file.
Community Member Microsoft Employee on at

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RE: Safepay Payee Does Not Match Payroll Check Payee

I'm wondering this exact same thing. Have you been able to solve this?