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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Manual checks not post...
Small and medium business | Business Central, N...
Suggested Answer

Manual checks not posting to check ledger

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Posted on by GBFServices 15

Hello,

I am having some issues getting manual check payments to hit the check ledger. My bank payment type is set to manual check. I am posting the payment from the payment journal. The payments are hitting the bank account ledger but they are not hitting the check ledger.

There were some payments that were previously entered that did hit the ledger. I have not been able to speak with the person that entered them but the setup seems to be the typical set up for a payment. Some of her payments hit the check ledger but there are about 65% that did not.

What may be causing this? A bug, a set up issue?

I have the same question (0)
  • Suggested answer
    Brian Wick Profile Picture
    Brian Wick on at

    Hello,

    Are you running BC Cloud/SaaS or are you running on of the On-Prem versions?  The reason I ask is I can check for potential bugs in the on-prem versions (although this doesn't sound familiar at all).  If this is BC SaaS, then are there any custom extensions installed?  A check ledger entry should be created, as long as a 'Bank Payment Type' was defined on the journal line, so very strange.  If you have a Sandbox environment and you can repro there, is it possible to uninstall any custom extensions and re-test?  Rule out any outside factors and see if it is base code triggering the issue.  If it is all base code and you have no problem replicating, I would submit a case to MS so it can be reviewed.

    Besides that, were any of these payments imported or were they all manually keyed in?  Does it make a difference if you create a brand new Journal Batch and post a manual check from there?  Is this specific to just the Manual Check Bank Payment Type...do check ledgers create with Computer Check/EFT?

  • Janice Aiello Profile Picture
    Janice Aiello 40 on at

    I am having the same issue with a customer who has been posting manual checks and eft's without issue for quite some time.  In December something changed and neither are hitting the check ledger but they are hitting the bank ledger.  Can you point me in the right direction to get them posting to the check ledger again?  

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