New Case Option Gone - App for Outlook Web

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Posted on by Don Wisch

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Was wondering if anyone else is experience this issue. Recently we are no longer able to create a case in Dynamics 365 from an email using the App for Outlook via the Outlook web client. The option shows when we use the desktop version of Outlook.

Thanks in advance!

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RaviKashyap 55,410 on at

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RE: New Case Option Gone - App for Outlook Web

Hi Donald,

Under the entity definitions >> Outlook & Mobile, uncheck '“Read-only in mobile”, Publish Customization, Restart Outlook and then try again after some time.

Refer the below thread for more info-

community.dynamics.com/.../250828

If this helps you, please close the thread by marking the suggestion as helpful.