Hello, I´m having an issue and hope you can help me. An user generated a manual payment related with two invoices.
and then he eliminated this payment.
When he tryied to generate the manual payment again and apply it again to the two invoices the system answered "The payment is completely applied" and wont let us continue with the transaction
Thanks.
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How did he "eliminate" the payment? Did he void it? Did he delete the document before posting it? Why did he eliminate the payment?
Are the two invoices still showing in Open Inquiries in Receivables for the customer? If so, if you drill down on the Amount Applied, do you see the payment?
Are the invoices possibly only showing when you inquire into the historical invoices?
Hi Richard, he eliminate de Payment before posting.
The two invoices still showing in Open Inquieries in Receivables, and the amount applied is Zero.
Hi,
what do you mean by 'eliminated', do you mean deleted? deleted before posting?
what do you mean by 'generated manual payment'? do you mean encoded a new manual payment or check generation?
please go to enquiry transaction by vendor what is the origin [status] of the invoice?
run checklinks on PM maybe the payment was not deleted properly.
Hi Sunbeam, your answers:
hi,
thank you for the info.
please check again the invoice status from the enquiry window. there is no cacelled status, it should only be Work, Open or History.
in addition, please refer back to the screen, may i know how much was the original invoice amount and the unapplied amount? highlight the invoice and drill down to 'unapplied amount', let me know if you can find any record in payable apply zoom window.
There is a history of the payment being entered. It was probably voided, which leaves an audit trail.
Use a different document number ( add a -0 or -A to the end of the original doc number) and a new payment number.
[quote user="Sunbeam De Jesus"]
[/quote]
Hi sunbeam,
The invoice status, is OPEN.
The original invoice amount is: 34399,02
The unapplied amount is: Zero.
No records on the apply zoom window.
[quote user="Richard Whaley"]
Hi Richard,
I can not, reload the invoice, since the period is closed to the date of such invoice.
thanks
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