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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 4.0 Outlook Client...
Microsoft Dynamics CRM (Archived)

CRM 4.0 Outlook Client error, VB32, Office 2007 SP1

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Posted on by Nils 80 
Hi,
We have a problem with the Outlook client on all out Vista Business 32 machines.

A couple of seconds after you've gone offline and the sync has finished you 
get a message that "An unknown error has occurred, please try again and if 
the problem persists contact the system administrator"

The only way to get the client working again is to run the Diag util and set the client 
online again alternative reconfigure the client.

On XP everything works as expected.

Any ideas?

Br,

NH

App log:

Log Name:      ApplicationSource:        ASP.NET 2.0.50727.0Date:          2008-06-12 13:24:20Event ID:      1309Task Category: (3)Level:         WarningKeywords:      ClassicUser:          N/AComputer:      nilher-2510.tura.localDescription:The description for Event ID 1309 from source ASP.NET 2.0.50727.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event:  3005An unhandled exception has occurred.2008-06-12 13:24:202008-06-12 11:24:20526382daeb4f46a4985e9de77954022f80902969a4aa-1-128577361594972136Full/C:\Program Files\Microsoft Dynamics CRM\Client\res\web\NILHER-25105220Microsoft.Crm.Application.Hoster.exeTURA\nils.hermanssonCrmFlowControlExceptionException of type 'Microsoft.Crm.CrmFlowControlException' was thrown.http://127.0.0.1:2525/_root/homepage.aspx?etc=2/_root/homepage.aspx127.0.0.1FalseTURA\nils.hermansson35TURA\nils.hermanssonTrue   at Microsoft.Crm.MainApplication.Application_OnBeginRequest(Object sender, EventArgs eventArguments)   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)  Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">  <System>    <Provider Name="ASP.NET 2.0.50727.0" />    <EventID Qualifiers="32768">1309</EventID>    <Level>3</Level>    <Task>3</Task>    <Keywords>0x80000000000000</Keywords>    <TimeCreated SystemTime="2008-06-12T11:24:20.000Z" />    <EventRecordID>17815</EventRecordID>    <Channel>Application</Channel>    <Computer>nilher-2510.tura.local</Computer>    <Security />  </System>  <EventData>    <Data>3005</Data>    <Data>An unhandled exception has occurred.</Data>    <Data>2008-06-12 13:24:20</Data>    <Data>2008-06-12 11:24:20</Data>    <Data>526382daeb4f46a4985e9de77954022f</Data>    <Data>80</Data>    <Data>9</Data>    <Data>0</Data>    <Data>2969a4aa-1-128577361594972136</Data>    <Data>Full</Data>    <Data>/</Data>    <Data>C:\Program Files\Microsoft Dynamics CRM\Client\res\web\</Data>
    <Data>NILHER-2510</Data>
    <Data>
    </Data>    <Data>5220</Data>    <Data>Microsoft.Crm.Application.Hoster.exe</Data>    <Data>TURA\nils.hermansson</Data>    <Data>CrmFlowControlException</Data>    <Data>Exception of type 'Microsoft.Crm.CrmFlowControlException' was thrown.</Data>    <Data>http://127.0.0.1:2525/_root/homepage.aspx?etc=2</Data>    <Data>/_root/homepage.aspx</Data>    <Data>127.0.0.1</Data>    <Data>    </Data>    <Data>False</Data>    <Data>    </Data>    <Data>TURA\nils.hermansson</Data>    <Data>35</Data>    <Data>TURA\nils.hermansson</Data>    <Data>True</Data>    <Data>   at Microsoft.Crm.MainApplication.Application_OnBeginRequest(Object sender, EventArgs eventArguments)   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)
</Data>
  </EventData>
</Event>

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I have the same question (0)
  • BjornH Profile Picture
    BjornH 35 on at

     Hello Nils!

    We have exactly the same problem in my organization. We're running Vista SP1 and Office 2007 SP1 (Norwegian languagepack). I also get the same message after I have opened Outlook  (offline) even though I have not clicked "Go Offline" before closing Outlook.

    Using the diag util gives me the error message "CRM for Outlook was not initialized in offline mode, and can not be connected" (translated from norwegian...). After clicking "Fix Error" it works againg.

    Any solutions will be appreciated.

     
    Regards
     

  • BillP Profile Picture
    BillP on at

    Can you guys make sure to log this error with our support team? You can access them using CustomerSource or PartnerSource.  Thanks

  • Nils Profile Picture
    Nils 80 on at
    Hi, Seems like our problem was related to the antivirus software for the clients, in our case NOD32 3.0 Business Edition: 1.       Uninstall Microsoft CRM client for Outlook2.       Uninstall the CRM instance of the SQL Server3.       Delete the CRM installation folder ie “%Program Files%\ Microsoft Dynamics CRM”4.       Uninstall Antivirus Software5.       Restart Computer6.       Install and Configure CRM client7.       Verify that everything works as expected8.       Install Antivirus software9.       Disable any Antivirus com-objects in Outlook
  • BillP Profile Picture
    BillP on at

    Hi Nils -

    I hope this fixed your error.  What is the name of  your anti-virus software package?  I want to take this information back to our test team to see if there is a way for us to automate this deployment path instead of making you go through this manual work-around. 

     Thanks

  • Nils Profile Picture
    Nils 80 on at
    Hi Bill, We still have problems with sync over PPTP VPN so it is not entirely solved.
    It’s not possible to go online over the VPN. Running the DIAG util to force the client to go online works and then you can go offline over the VPN. When connecting the computer to the local LAN in the Office the client crashes with the same result explained above and you have to run the DIAG util again.      The MS support helped us out finding out the problem but has not yet come up with a resolution.
    MS case nr. SRZ080617000166    The package is ESET NOD32 3.0 Antivirus for Win XP/2000/2003/Vista 3.0.667http://www.eset.com/download/business.phpWe also have a case registered with ESET, Case #130151

    // Nils

  • Community Member Profile Picture
    Community Member on at

    Hi, I had exactly the same problem, the client uses ESET Smart Security. (WinXP, Office2003)

    For me helped to repair the installation of offline outlook client. Now everything works fine.

     

  • AlexK Profile Picture
    AlexK 25 on at

    [quote user="BjornH"]

     Hello Nils!

    We have exactly the same problem in my organization. We're running Vista SP1 and Office 2007 SP1 (Norwegian languagepack). I also get the same message after I have opened Outlook  (offline) even though I have not clicked "Go Offline" before closing Outlook.

    Using the diag util gives me the error message "CRM for Outlook was not initialized in offline mode, and can not be connected" (translated from norwegian...). After clicking "Fix Error" it works againg.

    Any solutions will be appreciated.


    Regards
     

    [/quote]

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