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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How to Enable Litmus f...

Customer experience | Sales, Customer Insights,...

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How to Enable Litmus for a CIJ-Realtime only customer

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Posted on by tmcclain

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How do you enable Litmus for a CIJ-RT only customer, the documentation is not correct and just keeps you going in circles.

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Dengliang Li Microsoft Employee on at

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Hi,

I am using the Customer Insights-Journey trial version.

I only have real-time marketing. I do not have Litmus integration enabled.

As a result, I only have basic preview email functionality and cannot preview based on different devices.

According to this official document.
Configure default settings in outbound marketing - Dynamics 365 Customer Insights | Microsoft Learn

You can enable Litmus in Default Marketing Settings.

However, this document only applies to outbound marketing.

I didn't find anything about integrating Litmus in the real-time marketing documentation.

Therefore, if Litmus is enabled, it may be applied with Real-time marketing, but it will definitely be applied with outbound marketing.

Best Regards,
Dengliang Li

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