Hello,
I have a real-time marketing journey configured as a one-time journey, where newly added audience members can start at any time.
Recently, I’ve noticed that some contacts are receiving the same email two or three times, often with identical timestamps. I’ve confirmed that these emails were indeed received multiple times by the same contact.
I first noticed the issue about two weeks ago. To address it, I created a specific segment that excludes contacts who have already received the email. However, the problem continues.
In the analytics section, I can see that this issue has been occurring since the journey was launched. It’s important to note that this is the only journey we have where new audience members can enter at any time. All our other journeys are working correctly and do not send multiple emails to the same contact.
Do you have any idea what might be causing this issue?
Is there a known bug related to this type of journey configuration?
Thank you for your assistance.
