web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / mail merge error message
Microsoft Dynamics CRM (Archived)

mail merge error message

(0) ShareShare
ReportReport
Posted on by Daryl Gawn 160

hi all

 i am having an issue with one particular terminal server  when using mail merge in CRM Dynamics 4 rollup 9 (including all before it) . It comes up with an error.

 Heres how i get the error 

 Select accounts, find the account name, double click on the account, then from within the account select actions then mail merge.

 The error comes up with a generic microsoft box titled message from webpage and the content says :

An error has occured in microsoft dynamics CRM mail merge.

 If i hit ok on the error another box follows saying

an error has occured in the script on this page.

 line 285

 char 1

Object doesnt support this property or method

Code 0

Url: .....( has our url in here)

 Do you want to continue running scripts on this page ?

 yes / no

 

if i select yes it still doesnt work,

If i login to the server as administrator or another user same problem

 Other computers are not experincing this problem ( that i know of)

 Thanks

 

 

*This post is locked for comments

I have the same question (0)
  • alf Profile Picture
    alf 17,915 on at

    Hi Daryl,

    So this issue only happens with one user and on terminal services? Everyone else is ok?  If so, my recommendation would be to blow way the user's profile and issue will probably be fixed. 

     

  • Daryl Gawn Profile Picture
    Daryl Gawn 160 on at

    hi Alex

    same problem with other users including administrator, so unfortunitly i cant do that- otherwise a good suggestion

    I tired playing with the internet explorer security settings but that hasnt help yet either 

     

    thanks

     

    Daryl

  • Daryl Gawn Profile Picture
    Daryl Gawn 160 on at

    i have done some more research into this and read an article http://support.microsoft.com/kb/308260

     appears this issue is not a CRM problem it is a internet explorer problem

     i have gone through the steps and it appears that it has something to do with the temporary internet files, in method 4, step 4.

     When i went into the temporary internet files it came up with a message saying that the temporary internet files had exceeded the limit - the limit is set to the highest which is  1024mb. so i cant up the limit.

     I deleted the temporary internet files and it worked, however after mucking around on the internet and then trying again later same probelm,

     Does anyone have an idea on what the temporary internet files should be set to so this will work?

    or can it be setup to delete temporary internet files or overright if full?

  • alf Profile Picture
    alf 17,915 on at

    OUr pcs here in the office have it set to 100MB.  This should be sufficient unless you are going to strange web sites that download lots of stuff???

     Also - make sure that there is no disk quota or disk space issue that would prevent the allocated space for temp internet files from being used.

  • Daryl Gawn Profile Picture
    Daryl Gawn 160 on at

    futher research shows its not exceeding the limit when the problem happens, to temporarily fix the issue i can delete temporary internet files and then it will work once, but if i close outlook ./ crm and open it again and go through the same process the problem occurs again.

     so it must be a particular temporary internet file causing the issue?

  • alf Profile Picture
    alf 17,915 on at

    Yep.....we have a couple clients with a large number of terminal services users.  We often blow away the profile and strange things like this start to happen. 

    If you temp internet files, verify that all files were really deleted from the temp internet files really deleted. 

  • Daryl Gawn Profile Picture
    Daryl Gawn 160 on at

    another twist to the tail

     the problem happens when using crm through outlook but if i find out what the URL is before i select actions / mail merge and open Internet explorer and paste the URL into Internet Explorer it works - no error

    we could use this as a workaround but the way our business works is the process is through outlook rather than through internet explorer

     hmmm...

  • Kevin White Profile Picture
    Kevin White 35 on at

    We have the exact same work-around working. I'm thinking reinstalling office would be the fix.

  • Renaud Jamaer Profile Picture
    Renaud Jamaer 25 on at

    Hi Guys,

    I was just surfing the net to try to find a solution regarding this mail merge error that also our complany is having. We also work via terminal servers. We also found the temporary solution by deleting the temp internet files. But indeed, close the tool and the problem will appear again. This is also the end of this blog.....is the only solution to this problem to remove the temp files every day? Isn´t there a permanent fix for this error?

    I hope you can help us :)

    Thanks in advance!!

  • Daryl Gawn Profile Picture
    Daryl Gawn 160 on at
    hi Renaud I havent found a solution yet. I have searched around quite a bit, if i do ill post back here

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans