Microsoft Dynamics CRM (Archived)

Voice in CRM

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Posted on by Taher Ali

Hi all:

I want to record the voice communication through CRM. Is it possible to record voice in CRM 4.0?

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Yaniv Arditi 3,990 on at

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Hi,

Microsoft Dynamics CRM 4.0 has no voice recording feature out of the box.
It is possible to integrate a third party product that manages voice recording and expose a suitable interface, such that allow URL reference from CRM forms or embedding ActiveX control.
Usually these products are integrated with CTI applications.

Yaniv Arditi

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Chrisotoole 60 on at

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Checkout CloudCall Click for Microsoft Dynamics from SYNETY. Enables click to dial and call recording all directly from within CRM.

Works with any phone system whether its analogue or the latest VoIP solution, no additional hardware or software needed

For a free 14 day trial with £10 of call credit click this ink http://bit.ly/10ek52q

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Muhammad Adeel Javaid 5,580 on at

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Conversation PRO is a software that supports Voice Recording for CRM 4.0. You can refer to this link:

www.voicegate.com/.../nr_conversationproFR.html

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Gayatri Shevde 460 on at

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Hello,

Thank you for your post,

But Currently their is no supported way where you can record voice.

Regards,

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Rhon 5 on at

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It's nice to see how voice has evolved in the CRM industry and some companies even opted to create their own AI enabled voice to crm implementations like Einstein Voice - www.salesforce.com/.../

For MS Dynamics there never has any straight integration really but certain companies exist to be able to handle such requirement for integrating Voice in CRMs.

HubSpot for example partnered with a company called Hey DAN that specialises in this industry, it's a service and with artificifial intelligence combined where people record through they mobile app and it automatically is entered into their CRM. I believe they also work with Microsoft Dynamics. https://heydan.ai

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