HI Clofy
Thanks for your reply very interested to hear about your views as usual.
Ill respond inline below
Is it happy flow? Could you share more details about "but we don't see the contact moving through the happy flow tiles"? Yes that is the happy flow. The contact that didn’t register initially on the top flow but opened email and then got the RSVP and from that email then registered, the assumption would be that contact would then go join the happy flow at the top. SO we would see the count of contacts include the people who registered from the rsvp reminder.
Is this part of RSVP reminder? Yes so if email opened contact would move to the next tile to be sent the RSVP reminder email.
For you second question "but the registration activity doesnt join the customer journey at the top like other contacts that registered",
would you like to the one person(person who opened email) could join 5 people in top customer journey? Yes we would want these contacts to join the happy flow at the top.
As per my understanding towards your questions and working mechanism of customer journey,
different paths in customer journey could be regarded as different pipelines, interesting didn’t know it seen as different pipelines
there are 4 pipelines in you cj:(merge top paths into one)
1. Customers registered event. (top of diagram)
2. Customers didn't register event and declined.(People who flowed to End Scheduler tile)
3. Customers didn't register but accepted registration and opened email.
4. Customers didn't register but accepted registration, email for them was not opened.
Thus the contact in pipeline 3(1/3) wouldn't join with other contacts who registered event(5/8), because he/she has flown to a separate path, this contact has its own end.
How would you suggest we cater for this type of scenario? We have a requirement as follows:
- Send invite emails
- -Check did client register in a time frame for eg 6 hours
o If yes continue on the happy flow at the top. Which will then see if the contact was checked in (attended the event) and then sends out a thank you email. If didn’t attend sends out sorry we missed you email
o If no check if client declined before checking if they opened the email. We don’t wish to send a rsvp reminder if the client has already declined
- If email never opened send invite email again after a period of time. Then again if the client does register they would join the happy flow at the top.
Thanks for your feedback
