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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I can't open file ...
Customer experience | Sales, Customer Insights,...
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I can't open file in Excel from Dynamics 365

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Posted on by ecrevisse 90

Hi everyone, 

when i click button in ribbon "Print offer to Excel" and when i open files, ireceives notify: 

excel.PNG

  • ecrevisse Profile Picture
    ecrevisse 90 on at
    RE: I can't open file in Excel from Dynamics 365

    Yes ;/

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,203 Super User 2025 Season 1 on at
    RE: I can't open file in Excel from Dynamics 365

    Have u followed the article which I shared ? 

  • ecrevisse Profile Picture
    ecrevisse 90 on at
    RE: I can't open file in Excel from Dynamics 365

    Hi,

    "Properties" > "Previous Version" is empty.

    My file have 1KB and message {"Object reference not set to an instance of an object."}.

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,482 Super User 2025 Season 1 on at
    RE: I can't open file in Excel from Dynamics 365

    Hi,

    You can restore the Excel file format, or the file extension is not valid from previous versions.

    Select the damaged file. Right-click it and click "Properties" > "Previous Version". A list of previous versions will appear; you need to select the option you are interested in and click "Restore" to recover. Previous versions come from File History or restore points.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,203 Super User 2025 Season 1 on at
    RE: I can't open file in Excel from Dynamics 365

    Hello ecrevisse,

    Check out below article where user is having same issue.

    techcommunity.microsoft.com/.../1504346

    www.stellarinfo.com/.../excel-cannot-open-the-file-because-the-extension-is-not-valid.php

    Thank You,

    Amit Katariya

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