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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I can't open file ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

I can't open file in Excel from Dynamics 365

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Posted on by ecrevisse 90

Hi everyone, 

when i click button in ribbon "Print offer to Excel" and when i open files, ireceives notify: 

excel.PNG

I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at

    Hello ecrevisse,

    Check out below article where user is having same issue.

    techcommunity.microsoft.com/.../1504346

    www.stellarinfo.com/.../excel-cannot-open-the-file-because-the-extension-is-not-valid.php

    Thank You,

    Amit Katariya

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi,

    You can restore the Excel file format, or the file extension is not valid from previous versions.

    Select the damaged file. Right-click it and click "Properties" > "Previous Version". A list of previous versions will appear; you need to select the option you are interested in and click "Restore" to recover. Previous versions come from File History or restore points.

  • ecrevisse Profile Picture
    ecrevisse 90 on at

    Hi,

    "Properties" > "Previous Version" is empty.

    My file have 1KB and message {"Object reference not set to an instance of an object."}.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at

    Have u followed the article which I shared ? 

  • ecrevisse Profile Picture
    ecrevisse 90 on at

    Yes ;/

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