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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Intermittent Quick Cre...
Microsoft Dynamics CRM (Archived)

Intermittent Quick Create Save button

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Posted on by Community Member Microsoft Employee

A quick create form for incidents works fine when accessing it via the account form, but when accessed from a contact form, the save button is no longer firing any events. I created a script to handle OnSave for the form and just put a 'debugger;' statement in there to get a break point. I hit the breakpoint from account, but not from contact. I'm fairly new to CRM so I'm not sure where to even begin with troubleshooting this. I've asked another dev about custom scripts that might be interfering, either from the page or the ribbon, but they cannot find any issues.

Any ideas? TIA. This is an on-premise install, if that matters.

Sincerely,

John Hamilton

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Intermittent Quick Create Save button

    Will do, Kokulan. Thank you.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Intermittent Quick Create Save button

    Thanks for the update

    Its likely its a bug in V1612 but its worth checking the custom script to make sure it does not touch or block any OOB js functions or styles

    Let us know once you found the solution as it would definitely helps other users as well.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Intermittent Quick Create Save button

    I have tried on Edge, Firefox Developer Edition (which really breaks when trying to debug), and Chrome. All exhibit the behavior. Dynamics CRM 365 v1612. There is nothing in the console log that shows anything helpful. I've tried tracing into the scripts, but I see nothing obviously wrong.

    The work-around is that we disabled the ability to create an incident from a contact page. We will eventually need to solve this, but the project is in UAT, so my ability to debug is thwarted for the moment.

    The same form works from the Account page. My thought is, and I've shared this with the developer that has been working on this project, is that some customization in the Ribbon has broken the Contact view somehow. I'm only assisting with debugging this. This had previously worked back when I was more active on the project. The only thing that changed between then and now has been Ribbon customization. I'll keep everyone informed of the status as I go. Thank you all for your input. I appreciate it greatly.

    Sincerely,

    John Hamilton

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Intermittent Quick Create Save button

    Hi

    Have you tried the same on all the browsers? Could you try on different browsers and see if you still have the issue. And could you please share the version number as well.

    I have tried on the following onprem version and it seems to work fine from Account and Contact.

    2553.ScreenClip-_5B00_184_5D00_.png

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Intermittent Quick Create Save button

    It was a false positive. No solution yet.

  • kunalks2003 Profile Picture
    kunalks2003 315 on at
    RE: Intermittent Quick Create Save button

    Please explain the solution so that others can also get the benefit.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Intermittent Quick Create Save button

    Dynamics CRM 365 v1612. I think we may have found the issue. Inconsistent entity relation naming. :\ 

    Edit: Or not... The search continues.

  • kunalks2003 Profile Picture
    kunalks2003 315 on at
    RE: Intermittent Quick Create Save button

    version of CRM? also make sure you have only one Quick Create form

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Intermittent Quick Create Save button

    Ones regarding unsafe "Content-Length" header from the global.ashx, but nothing that is related as far as I can tell.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Intermittent Quick Create Save button

    Any errors logged in the dev tool console?

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