I understand there are some differences between a sales return order and a sales credit memo in the ability to track and receive the inventory from a sales return much like a purchase order. My question is if both are used, do you send both documents to a customer, or just the credit memo as that is the one that is created for both documents? (i.e. create the sales return order, post it, then send the credit memo?) Thoughts/recommendations?
Kevin
The end result is the same for both - they will both end up as creditmemo if that is the result for the return of the item.
The return order have some additional functionality for issuing new invoices for replacement items, price changes and things like that.
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