Deliver remainder (Balance) on a PO # after Invoicing has begun

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Posted on by Community Member

Good Afternoon,

I have a PO # that has an open balance. Part of the original monies had both a receipt event and an invoice event done. The remaining qty is now no longer needed. Typically we deliver the remainder, and cancel they quantity with no issues. However, I have two PO # that pop us the following message when we are attempting to clear the balance:

You are attempting to enter values that will change the source document amounts for this purchase order. Because invoicing of this Purchase Order has started, you are not allowed to make changes to these values.

I need to know what is the recourse to allow the PO # to be fully invoiced and completed. There are no pending invoices or receipts that could be stopping the removal of the remaining balance. Currently, it will continue to remain in an open order status.

Thanks

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Mea_ 60,284 on at

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Hi Michael Berger,

Did you try to cancel delivery reminder ?

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Community Member on at

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Yes, and it is at this point when I received the error message. We perform this task all the time, with only two examples where this error has been received.

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Mea_ 60,284 on at

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How did you do this ? There are 2 buttons one on the header another one on the line.

I think you cannot cancel whole order you should cancel line by line....

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Community Member on at

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Using the general tab, then clicking on line quantity. From here I can see the deliver remainder (balances) left for each line. After selecting the appropriate line, I choose update line, deliver remainder then cancel quantity.

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Ludwig Reinhard Microsoft Employee on at

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Hi Michael,

This error seems to be related to an issue with the invoice matching. Do you have any auto charges, header charges, etc. setup that have not been fully allocated and distributed? Can you check the distribute amounts buttons in the vendor invoice form (financial tab) and whether you can see and change something there? In addition, please also check the matching details form that is available from the vendor invoice form and whether there is something different there. Hope this helps,

Ludwig

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Ludwig Reinhard Microsoft Employee on at

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Hello Michael,

Just wondering if you have been able to get this resolved?

Best regards,

Ludwig

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Community Member on at

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Still in the works, but as of this morning it has not been resolved.

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Community Member on at

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Did you find out how to fix the issue?

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Khaled Alloud 3,658 on at

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Hello,

Is there any pending invoice/s for this PO?

Is the PO finalized?

Regards,

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Community Member on at

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Nothing is pending on the many I have the issue with.

Unable to determine how to tell if a PO # is finalized, but that is not something that we do as buyers., and I'm pretty sure it isn't finalized since we cannot get it to the "invoiced" status. The two status’ are confirmed, and open. We are attempting to deliver the remainder that we know are no longer needed to allow the PO # to go to “Invoiced”

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