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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Create activity contac...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Create activity contact processed Entity not found In Dynamics 365 CRM Marketing

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Posted on by megha18 522

Hello,

I am trying to do some walkthroughs for marketing .In the given walkthrough

https://github.com/MicrosoftLearning/MB-220-Dynamics365forMarketing/blob/master/Instructions/Labs/LAB%5BMB-220%5D_Lab06_Customer_Journeys.md

Exercise 2 , step 4 -->it is asking-->  In the entity field, select Create activity contact processed.

I am not able to see the above entity in Entity lookup rather I can see entities in below 3 snapshots.

220.1.png

220.2.png

220.3.png

Any suggestions ?

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  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Hi @Megha Mittal,

    good job on picking MB-220 D365 Marketing Learning path.

    I think I know what the issue is. Have a look at step 2

    2. Navigate to Lead Scoring Models and open the Contoso Southwest Outreach Model you created in Lab 2. ...Click stop from the command bar. Click OK in the pop up. Wait until the status reason has changed to draft. This may take several minutes.

    The step you are struggling with (4) should be performed on the Lead Scoping Screen, and looking at your screenshots you are on the Customer Journey page.

    Good luck and let us know how you get on.

    Thanks,

    -DD

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