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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Stuck at Loading Busin...
Service | Customer Service, Contact Center, Fie...
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Stuck at Loading Business Logic while trying to Create or View Cases

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Posted on by Community Member

After applying the use legacy forms option, users are unable to resolve/close cases. The buttons are unresponsive due to a JavaScript error. similarly, piking of emails from queues also is impossible. Could there be any step I am missing?

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  • Community Member Profile Picture
    Community Member on at

    Hi Patrick,

    I have tested it in my environment, the error not appear when I check ‘Yes’ for use legacy form rendering.

    Have you customized Resolve button? Is custom JavaScript function on it?

    If so, you can disable all js code to test again.

    And you can go settings > system job to check workflow that run in case entity.

    Or you can change another browser or clear cache or privacy mode of browser to test again to check the error will appear or not?

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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