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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Open Count & Links Cli...
Customer experience | Sales, Customer Insights,...
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Open Count & Links Clicked Count not appropriate

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Posted on by mali93 40
Hello,

I am having 2 issue listed below.

First Issue: I have implemented two dynamic hyperlinks in the email template. When the email is sent, the links are automatically clicked, and the click count is updated in the email. (Please refer to the screenshot below for details.)


Second Issue: The Open Count is not accurately fetching data; it is impossible for anyone to open an email 222 times. (Please refer to the screenshot below for more information.)


Thanks in advance.

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