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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Error fetching data fo...
Finance | Project Operations, Human Resources, ...
Answered

Error fetching data for this visual in analytics in d365FO credit and collections dashboard

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Posted on by CU09091357-0 480
I'm trying to open the analytics in credit and collections in d365fo and I'm getting these errors.
No customizations had been made, and only this dashboard is not working, the rest of the dashboard are working fine in the system.
 
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Dynamics 365 Finance
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  • Aymen CHELBI Profile Picture
    Aymen CHELBI 376 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard

    Hello,

    Have you followed the Microsoft documentation and ensured that everything is in order, especially the section regarding the Entity Store? I recommend double-checking your configuration by following the links below. If the issue persists, please keep me informed so that we can review the new error:

    Power BI integration with Entity store - Finance & Operations | Dynamics 365 | Microsoft Learn

    Resolve issues after entity store maintenance - Finance & Operations | Dynamics 365 | Microsoft Learn

    This may help resolve your errors.

     
    Best regards,
  • Suggested answer
    Justin Kruger Profile Picture
    Justin Kruger 183 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    Hi,
     
    Issue is most likely a BI measurement that has not been refreshed.
     
    Sys admin > Setup > Entity Store
     
    Make sure Credit and Collections V3 has been refreshed.
  • Verified answer
    CU09091357-0 Profile Picture
    CU09091357-0 480 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    Thanks guys for you responses,
     
    I refreshed the entities, deploy the Power BI files, and even made sure from the power bi configuration (Application id and Application key), but nothing worked.
     
    Any idea?
  • Verified answer
    Justin Kruger Profile Picture
    Justin Kruger 183 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    Hi,
     
    Just want to confirm, have your CustCollectionsBIMeasurements and CustCollectionsBIMeasurementsV2 measurements also been refreshed.
  • CU09091357-0 Profile Picture
    CU09091357-0 480 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    Justin Kruger thanks for your reply,
     
    I tried to refresh most of the entities and still having the same error, adding that the reports on power bi are working fine so can't find the problem itself.
  • Suggested answer
    Justin Kruger Profile Picture
    Justin Kruger 183 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    Hi,

    So when you say you tried to refresh all the entities, you mean that you are seeing successful deployments of the measurements denoted by the refresh logs in the entity store ?
     
    Also that the "Full reset" batch job is running successfully.

  • CU09091357-0 Profile Picture
    CU09091357-0 480 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    No, I didn't get anything like in your picture, adding that in the batch jobs, I searched for full reset and also didn't get anything.
    It seems that the refresh process is not executed despite I have the message The measurement CustCollectionsBIMeasurementsV3 has been scheduled for full reset. when I click refresh.
  • Suggested answer
    Justin Kruger Profile Picture
    Justin Kruger 183 on at
    Error fetching data for this visual in analytics in d365FO credit and collections dashboard
    Hi,
     
    This is a standard batch job and if the job was deleted it would be re-created whenever you action a refresh from the entity store. I have seen this batch be renamed from "Full reset" to something completely different in some environments by users...

    It might be worth going through the list of jobs in a "Withhold" state as it is likely to be one of them. The class name you are looking for is "BIMeasurementProcessorFull"

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