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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Credit Note Error: &qu...
Microsoft Dynamics AX (Archived)

Credit Note Error: "The Quantity being returned is greater than what can be covered by the return lot"

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Posted on by Steven Cattermole 310

Hi Was wondering if someone could help solve a problem I have had for a long time.

When I Place a credit note against an existing invoiced sales order I get an error message that says:"The Quantity being returned is greater than what can be covered by the return lot". This will lock out the order and doesn't allow you to continue with the credit note until you either click "command" and "Restore" or delete the sales line. The Amount being returned is lower than the original invoiced amount and the Return Lot ID is populated. Does anyone have any ideas how I can recreate the error? It is very strange that this only happens sometimes.

Thanks,

Steve

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  • Moh Profile Picture
    Moh 430 on at

    I read about a hotfix on another post t but before we go there check what is the Return Cost price after you populate the return lot id. Can you validate that return cost price doesn't take you over.

  • Steven Cattermole Profile Picture
    Steven Cattermole 310 on at

    Hi, Thanks for your reply. Yes I think you are right I think this may have something to do with the cost price. The Cost price changes depending on which return lot ID you enter. If the Return Lot ID is not from the original order relevant to the credit note it seems to throw the error. Do you have any idea why when creating the credit note it would populate with the wrong return lot ID?

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