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Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

Posted on by 255

Hi All,

I want to view the Phonecall,Appointment,and task when user click on ¨+" button on top of CRM.

pastedimage1599556063968v1.png

I am working on CRM with the model driven app . I have done following things.

1) Made Allow Quick create Checked on Task, Appointment,Phone call.

2)Added Three of the entities in App designer and selected the quick create form .

After doing these changes as well i cant see any changes on screen.

what else i need to do?

Thanks

  • samnunn92 Profile Picture
    samnunn92 70 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Did anybody find a solution for this? We are having a similar issue between our production and sandbox instances - I've just done a full solution copy and on our sandbox instance it's showing our activities correctly but on the production instance the menu only has one, which is identical in quick create settings to the others that are missing.

  • Mona Chavan Profile Picture
    Mona Chavan 255 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Hi All,

    Can anybody suggest anything or know this behaviour . or how can i investigate i tried every possible way.

  • Mona Chavan Profile Picture
    Mona Chavan 255 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Hi All,

    I observed one thing so this behaviour is happening according to that.

    Below are the scenarios i have observed.

    (Note : I have added the below entities to be disply on the Sitemap: Task,Account,Contact,Policy,etc).

    1)When i Select Task on site map and press F5 then only Task is visible in + button.(below is my site map)

    2)when i select Account On site map and do not refresh the page it Stays the same (ie Task) but after refreshing(F5) it changes and shows me Appointment,Task , Phone call.

    3)Again When i Select Contact Entity on Sitemap and do not refresh the page it stays the same i.e (Appointment,Task , Phone call.) but after and after refreshing(F5) it changes and shows me only Appointment, Phone call.

    4)Again when i select the other entity on Sitemap after refereshing the page it shows me Appointment,Task , Phone call.

    So according to this Do we have any configuration to view the Activities on + button based on entities selected  on site map?

    I have checked this behaviour multiple times to make this confirm and it is consistent.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Hi Mona,

    Ctrl+F5 forces a cache refresh, and will guarantee that if the content is changed, you will get the new content.

    You mentioned that you can’t use other browser, you can try to use incognito window of Chrome, do these steps again and publish them.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Mona Chavan Profile Picture
    Mona Chavan 255 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Hi Bipin,

    Our CRM applicatio does not support IE i only have chrome.

    Dont know about rest Apps but happening for the app on which i am working.

  • Verified answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Moderator on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Hi,

    I don't think so. And if you see Allow Quick Create is disabled by Design and you won't be able to make any modification.

    As you said earlier it is appearing for sometime and when you don cntrl+F5 it is disappearing. Have you tried in other browser?

    Is this happening in all model driven app or only in specific model driven app?

    At last you can log support ticket with microsoft.

    admin.powerplatform.microsoft.com/support

    Please mark my answer verified if i were helpful

  • Mona Chavan Profile Picture
    Mona Chavan 255 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    I just observed one thing,For Appointment ,task ,phonecall entities are ticked as Allow for Quick create . But for  the ActivityPointer entity ¨Allow quick create " is unchecked.

    is it happening because of that?

  • Mona Chavan Profile Picture
    Mona Chavan 255 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    yes I have added those entities.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Moderator on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Hi,

    Have you added those entities in Model driven app?

    Please mark my answer verified if i were helpful

  • Mona Chavan Profile Picture
    Mona Chavan 255 on at
    RE: Allow Appointment,Phonecall,Task on Quick create ¨+" button on top of CRM navigation bar.

    Thanks Ju for reply .

    i have done all these things but sometimes it appears and sometimes not. after ctrl+f5 its disappears and after that never comes back.

    And i can only use Chrome browser IE is not supported for our CRM product.

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