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Once I create new case, case id must be in custom format for e.g. 2022-01-0001.
Could you please guide me step by step.
Thanks in advance.
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Have a look here at the format available for OOB Auto number fields docs.microsoft.com/.../create-auto-number-attributes
Hi arshadwarsi,
The 'case id' you mentioned is GUID or Case Number?
If you want to change GUID, you can't achieve it.
You can go Settings > Administration > Auto-Numbering to set format of the Case Number.
But it doesn't work exactly the way you want it to, so maybe you can create a custom auto number field:
How to create auto number fields in Dynamics 365? - Gestisoft
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