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Service | Customer Service, Contact Center, Fie...
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case id auto numbering

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Once I create new case, case id must be in custom format for e.g. 2022-01-0001.

Could you please guide me step by step. 

Thanks in advance.

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi arshadwarsi,

    The 'case id' you mentioned is GUID or Case Number?

    pastedimage1642404853456v1.png

    If you want to change GUID, you can't achieve it.

    You can go Settings > Administration > Auto-Numbering to set format of the Case Number.

    pastedimage1642405215922v1.png

    But it doesn't work exactly the way you want it to, so maybe you can create a custom auto number field:

    How to create auto number fields in Dynamics 365? - Gestisoft

  • Suggested answer
    Nishant Rana Profile Picture
    11,325 Microsoft Employee on at

    Have a look here at the format available for OOB Auto number fields  docs.microsoft.com/.../create-auto-number-attributes

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