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case id auto numbering

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Once I create new case, case id must be in custom format for e.g. 2022-01-0001.

Could you please guide me step by step.

Thanks in advance.

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Community Member on at

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Hi arshadwarsi,

The 'case id' you mentioned is GUID or Case Number?

If you want to change GUID, you can't achieve it.

You can go Settings > Administration > Auto-Numbering to set format of the Case Number.

But it doesn't work exactly the way you want it to, so maybe you can create a custom auto number field:

How to create auto number fields in Dynamics 365? - Gestisoft

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Nishant Rana 11,325 Microsoft Employee on at

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Have a look here at the format available for OOB Auto number fields docs.microsoft.com/.../create-auto-number-attributes

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