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Power Automate: Get only Customer type =Contact from list all cases

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Posted on by Andreas Petersson 15
Hello
 
I would like to list all rows from Cases where the Customer is a Contact.
 
I can list all cases, and then check the Customer(Type) value( _customerid_value)
But I then have to filter through way too many cases so that the Flow gets too slow.
 
Is there a way to write a /Filter Rows/ or /Fetch XML Query/ that can check the  _customerid_value= 'contact' right away?
I have tried but it hasn't been succesful.
 
  • Andreas Petersson Profile Picture
    Andreas Petersson 15 on at
    Power Automate: Get only Customer type =Contact from list all cases
    Thanks Leah!
     
    I didn't think of checking the Views, just tried to get a Fetch XML from advanced find.
    It worked!
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Power Automate: Get only Customer type =Contact from list all cases
    The Customer column related to account and contact tables.
    You can get FetchXML through editing filters in the case view.
    --Add related entity -> Customer(Contact) contain data
    You can paste the code to the 'Fetch XML Query' in the flow.
    <fetch>
<entity name="incident">
<attribute name="entityimage_url"/>
<attribute name="incidentid"/>
<attribute name="ticketnumber"/>
<attribute name="prioritycode"/>
<attribute name="title"/>
<attribute name="customerid"/>
<attribute name="statuscode"/>
<attribute name="createdon"/>
<attribute name="caseorigincode"/>
<order attribute="title" descending="false"/>
<link-entity name="contact" alias="aa" link-type="inner" from="contactid" to="customerid"/>
</entity>
</fetch>
    Like this:
     
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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